I have already filed my tax return. As far as the state of Marriott Rewards Program, I am very disappointed that Marriott has not implemented improvements to their rewards program, which is lagging behind the competitors. I am also disappointed that we have received minimal feedback on this forum for issues like BOGO, Breakfast and or Lounge Access 7 days a week, Guaranteed Suite Upgrades, etc, etc. etc. This forum, after giving some encouraging signs, has gone silent regarding many of us Insider's concerns regarding the Marriott Rewards Program!!!
And by the way Stepping Stones, we are waiting for you response to your question!!!
Traveling every week, my perspective and focus is mainly on consistency. The Marriott Rewards Program is a model of consistency. I may not like the direction it is taking, but it is consistent. I would give it an A- for ease of using points for stays. BTW, that is my #1 priority in a Loyalty Program, can I use the points? All the other things that Jasper mentioned are definite concerns of mine also, but are add-ons (enhanced benefits, if you will) to the original promise of "points for stays". Let's face it, there were no elite levels to begin with, no one had any nights accrued. It was only after everyone got in the game of Loyalty Programs did it become necessary to try to one-up your competition and throw in the enhancements. For those areas, I would grade the Program a D. That grade is tough love and is solely because of Marriott's inability to keep up with it's competitors' enhancements. So, there you have it.