6 Replies Latest reply: Apr 6, 2012 12:10 AM by jmring RSS

Hilton Head Resort - Marriott at Palmetto Dunes

jmring Platinum 5 Reviews
Currently Being Moderated

Has anyone stayed at this property recently?

 

I am currently staying here with the family as we speak.  As a Premium Platinum Member with Marriott i am using points for my stay and thank goodness as this property isn't worth more than 70-80 a night.  I honestly cant believe how run down this place is.  I stay at Marriott properties about 125 nights a year and this property ranks at the bottom.  When we checked in and tried to inquire about any upgrades, we were met with a smiling stare, as the front desk support staff's understanding of English was less than qualified for his position.  So while we did not get an upgraded room, i am quite sure we got one of the smaller rooms.  For examples, with two double beds and a chair and desk, there isn't really anymore floor space left.  Oddly, the closet is quite large.  I would also expect my sheets to be white, not dishwater brown.  In fact, the pillows are so bad looking and the pillow case so old looking, we will be buying cheap pillows from Target for the rest of the stay.  The AC never shuts off and musty is the smell of the day at this place, or maybe i should just say humid, since we are so close to the ocean.

 

I am writing this so late, I have not attempted to call the front desk to discuss options or remedies at this point, but I will try in the morning when i attempt to see if they will allow me to have breakfast for free since i am a platinum member and this property is without a concierge lounge.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Hilton Head Island, South Carolina, USA Marriott Hotels & Resorts Hilton Head Marriott Resort & Spa
  • Re: Hilton Head Resort - Marriott at Palmetto Dunes
    shoeman1000 Platinum 4 Reviews
    Currently Being Moderated

    another night in paradise...........

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hilton Head Resort - Marriott at Palmetto Dunes
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    How bad and how sad--hope there is a change for the better

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hilton Head Resort - Marriott at Palmetto Dunes
    nuhusker Platinum 2 Reviews
    Currently Being Moderated

    Please keep us advised on what type of satisfaction you get from hotel management.  Thanks, and hope the rest of your stay improves.  You had me convinced at brown sheets...

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hilton Head Resort - Marriott at Palmetto Dunes
    jasper100 Alumni Steward Platinum 10 Reviews
    Currently Being Moderated

    Another Marriott Property off my stay list...Seems like my list is growing!!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hilton Head Resort - Marriott at Palmetto Dunes
    jmring Platinum 5 Reviews
    Currently Being Moderated

    Happy to report that the property came through during the stay with a resort credit of 150 and free breakfast during our stay.  Spoke at length with the general manager and he was very accommodating and apologetic.  In addition, the property is going to renovated in their off season later this year for their guest rooms.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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