Do you feel it's proper for a person in management at the Grand Cayman property ( or any property for that matter) to make mention, when I asked for my previously requested room upgrade, that I was staying on points? I spend too many nights on the road at Marriott properties, and found this to be quite objectionable. I did check in with my Platinum Elite card, so he did know I was more than just a "standard" guest. BTW, the room upgrade was requested prior to the trip by the Rewards folks. I understand properties get sold out, and upgrades are not guaranteed, but I for one did not appreciate the comment.
I can assure you that if the hotel is able to accommodate an upgrade they will do so, and we're confident it wasn't the associate's intent to offend you in any way. We appreciate feedback from valued guests like yourself to help improve our services as we do share this feedback with the property. Safe travels!