5 Replies Latest reply: Mar 29, 2012 5:07 PM by NathalieF RSS

Unable to use points for rooms

acp Platinum 2 Reviews
Currently Being Moderated

Does anyone else have problems booking rooms using points due to the property blocking the dates?  I am platinum and that does not help at all; is Hilton any better?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Unable to use points for rooms
    globaltreker Platinum
    Currently Being Moderated

    Elites generally have no blackout dates except for some properties that don't participate.

     

    The following properties either do not participate in or do not fully participate in “No Blackout Dates” at this time:

     

    • Rome Marriott Grand Hotel Flora, Rome, Italy
    • Waikoloa Beach Marriott Resort & Spa
    • Wailea Beach Marriott Resort & Spa, Hawaii
    • Camelback Inn, A JW Marriott Resort and Spa, Scottsdale, AZ

     

    This was copied from the Marriott Rewards Terms and Conditions

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Unable to use points for rooms
    painedplatinum Platinum 2 Reviews
    Currently Being Moderated

    Elites do have problems with blackout dates. The no blackout dates policy is misleading. That being said, a call to the help desk can sometimes shake a room loose from a property that limits points rooms.

     

    There are a few threads on here that discuss this very topic. Type "blackout dates" in the search box.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Unable to use points for rooms
    svinod2001 Member
    Currently Being Moderated

    Not sure about the Marriot, not ever been so high up in the status due to various technical reasons.

    Being a Diamond member of Hilton from last few years, I can answer the second part. Yes, I never had issues with the blackout dates in my reward bookings.

     

    Like the suggestion from the other friend. Try the support/help desk. Might be you will get lucky.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Unable to use points for rooms
    tef6178 Platinum 8 Reviews
    Currently Being Moderated

    If there are 'events' in or around a particular area (like the Super Bowl in Indianapolis or the Indy 500 in Indy) there will be no availability for points usage. They sell out the hotels and will 'block' the property from points usage. Can't blame them. It's cash sales that pay the bills. But, as painedplatinum said, their no blackout dates policy is misleading.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Unable to use points for rooms
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    Hotels have standard rooms available for redemptions every day. Blackout dates traditionally refer to a limited number of dates on which a hotel could choose not to accept redemptions. With our new “No Blackout Dates” policy, hotels will no longer have blackout dates for redemptions. Hotels may limit the number of standard rooms available for redemption on a limited number of days.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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