I've had the American Express Open Business Card since 2003 with nary a problem in that time. I have however set a fraud alert on the card -- a free service -- that emails and calls me if there is suspicious activity on the card. Today that alert was triggered when a ten dollar Internet charge hit for something at 5 am PDT and a vendor that I did not recognize. I called as they suggested and spoke to a very sympathetic and caring associate who canceled the card, and will have a new one to me by Monday, UPS next day air. A great experience with customer service.
Afterwards I checked the vendor who was involved in the ten dollar charge. Seems that it is part of the wonderful world of rental cars these days--there is a separate company that handles toll charges for rental cars. In this case an Alamo rental in Florida where toll booths have been eliminated and they take a photo of the car's plates instead. This apparently was the reason for the charge, some FLA Turnpike Tolls and of course, a service charge!
Bottom line (s):
In Florida (mid-state mostly) they have many places where you travel a toll road...but they don't tell you that there is no one to collect a toll from you when you leave on certain exits. They have a coin collection machine for the exact amount, or a scanner for the SunPass toll device, but how many visitors carry the exact amount of change to put in a vend toll machine at an exit? Visitors don't have the SunPass system for toll collection and not all rental cars have it either. So, it's correct change or 'drive through'. Many people just drive through the toll and 'snap'!...you're on Candid Camera!
The only way to get around having the exact change is to have the Florida toll system (SunPass, etc.) installed in your car. Thank goodness I have it...but I really feel for the poor folks who expect someone at the service booth only to find that there is no one. What else can they do?...back up and re-enter the turnpike until they reach an exit that has a toll taker??? I think not...they just go through. Then FL sends a bill for the toll and a service charge for collection....and, as in your case, they collect $10 for a toll that was probably 2 or 3$$. It's a money maker!
I like that in California they have change machines at some of the unattended booths. Ran into one when I drove north from San Diego. It solves the problem for the tourist who is expecting the exact change only situation. Unless of course the plan is to "gotcha" out of towners...
I use 241, 261 and 73 toll roads in OC.
I got caught at a manless booth with a change machine at Newport Coast Drive once, and it would only make change for a ten or less. The toll was small. All I had was twenties. The fine for not paying was $71, so - what a pickle! I just got a transponder after that, but didn't keep it for very long, because then they charged me for non-usage for any month that I didn't use it.
My understanding is that OC toll roads all went manless recently. You can continue to use transponders or register your license plate online.
I just signed up for an Express account by plate.
The SunPass can be bought at grocery stores and maybe other places, too. We bought one at a Publix in Orlando. They have to be activated before use, though. I think that can be done by phone a few days before use.
BTW, Publix also has offers on a $50 gas card for $40 when $50 of groceries are bought sometimes. There is one of those offers going on now.
I live in South Florida and most if not all toll roads are now electronic as many have stated. All the renal car companies know this as well and should be informing the renters!
Not sure about north florida, but all the signage in south florida toll roadways clearly inform drivers that the toll boths are 100% electronic and no attendants or cash is accepted.
If the rental car companies don't offer a way for you to pay the electronic tolls automatically, they are required by the state to add the fees to your rental agreement. This is a state requirement. Many states do the same thing. This is not anything new in the US.
I've gotten charges to my AMEX card from a car rental toll pass company some two month after the tolls were dated, it's nuts. But, yes I agree the CS I've always received from AMEX has been nothing but excellent.
When traveling and unable to get a car with a toll pass in states where you have to use exact change, best way to solve the problem is to have NO change or cash on you, then when you see the "NO CASH LANE" sign just head over to that lane.....you had no cash right!!!
I do not need and have not bought a toll pass extra at rental at Hertz or National. In two cases I have been flagged for toll evasion (photo shopped as it were) but in both the "service charge" was waived due to my 'exalted or exhausted' status, and in the second instance the entire charge was waived. And of course I mentioned your name!