I just paid $25 to pick up a package mailed to the Marriott New Orleans. That is ridiculous for a business traveler, who often has materials mailed to him. The ONLY other time I have had to pay was in LAs Vegas at a casino/resort, and I believe that was $10. This was two small boxes, and I am a platinum member. I will not be staying here again. I will give the manager a chance to refund the charge, but am 99% sure it won't be happening. AVOID!
PS I have already talked to other chains on the street (SPG properties that will match my status) and think this $25 charge could lose Marriott a 100 night a year customer.
What was the $25 charge supposed to cover? Mail comes to the hotel everyday. I'm certain they didn't have to bring in extra payroll to handle your packages. What would they do if you decided not to pay? Would they return to sender? If not, wouldn't they be committing a crime be messing with the mail?
This charge can only be summed up as greed and a money grab. Not a good way to treat any guest, regardless of MR status.
I was told by the front desk manager that this was going to become standard practice at all Marriotts. There was no refund of my $25. I then called Platinum line and they said they were unsure if it is going to be nationwide or not. I informed them that they are losing someone who has stayed at their properties for the last 5 years, and I will take my business elsewhere. There was not much concern on their part, as I am still waiting for a call back from either the GM or someone at Marriott Customer Care.