Maybe I do not pay enough attention as much as I should but seems to me that we're getting infrequent feedback on many questions. Call me stupid, but as I mentioned once before the folks over at MIFB (Marriott International Face Book) -sounds like a branch of British Intelligence respond more quickly to posts that ask questions or challenge bad things.
Anyone else agree or am I crazy as usual?
Well, Facebook has that flair for going viral to the world when someone makes a post. The MRI site only goes to those who log in to follow a posting or poster. We don't have 10 gazillion subscribers so no one from Marriott really has any sense of urgency to respond to us on a negative or off-color post about the company. On Facebook, they don't want those 10 gazillion people to think that what was posted is what it is when it's negative.....so they work to correct a bad situation and let people know what was done to right it, or steer an improper post to a correct statement of fact and reality.
I fully agree that this was not visualized by Marriott or considered by most members of MRI to be a communicative tool with Marriott management. I have always looked at this site as a source for information that might help me or I might help others in their travels or navigation of the Marriott systems or tools.
I do think that Marriott management wants and expects their community managers to make them aware of issues within this site that meet certain guidelines. Beyond that, I think the CM makes the call what to elevate, reply to or correct.
You are right on Shoeman!
But in all fairness, that doesn't bother me. I am here to learn, continuing to be entertained, and maybe contribute something to another's travel experiences. If I don't like the way I am being treated by Marriott, I can take my "Toys", and go someplace else. Honestly, in four decades, it has been a positive experience for me..
totally agree! I do not expect, nor necessarily want regular input from big brother. I think there should be a way that certain questions, subjects, etc get passed on, but most of the banter is irrelevant to Marriott personnel. Why not a specified section for posts wanting Marriott participation? thoughts?
I think you are right that it has to do with visibility and public appearance. The social environment is blending with the business environment and every other part of the world. When governments have to worry about being overthrown because of twitter and social media moving like wildfire through the common people, businesses have to be just as aware of how a brand can be "Made or Broken" by social media, or ignoring social media, also!
Let us know if we can help with something. We also have Marriott Rewards and Customer Support areas for questions to support associates.
This seems to be about as good a place as any to comment about the survey that was being taken about the Insiders site. It asked whether or not we liked the site, and said we were to go back to the Insiders to look at it to verify whether or not our opinion was the same.
I didn't have to sign in to take the survey, but it was then designed as if I had.
Also, the verification by going back to the site really invalidates the time estimate given as 10 minutes anyway. What are we supposed to be looking at to validate whether or not we like it? How long would that reading take? I still haven't seen everything here even after spending several hours in total looking at it, so that portion seems really unnecessary for validation.