Jesse U. went above and beyond when checking us in. He had cookies sent up to our room, took care of our luggage, and answered several questions fro us. We stopped him later that evening as he was going on his dinner break and asked him for some nearby restaurant recommendations. He took the time to answer our questions and did not make us feel as though we were taking up too much of his time. Jesse was the most helpful and pleasant front desk person that we have encountered in quite some time. Thanks Jesse for making our stay so enjoyable.
Greetings calcteach, On behalf of behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate a Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.
This is a beautiful hotel. Since it is your first time in Hawaii, I would recommend requesting an ocean front room. However, we had a corner room in the back tower and it was delightful. We had 2 balconies and could see a bit of the ocean. Jesse at the front desk suggested Lulu's for a quick breakfast and we loved it. Definitely Hawaiian atmosphere and a great view of the Pacific. We also enjoyed the buffet breakfast at Kuhio's one morning. I'm sure you will have a great time. Hawaii is our favorite place to visit.