I know it must feel like you have a hard job, since it looks like a good number of the folks are just continuously complaining.
Greetings blava007 - just an fyi, the thread has been moved to "community suggestions" as it looks like your aim is to constructively help the community. It's obviously not my intention to disappoint with my replies so your feedback is helpful.
There are a couple scenarios where it could appear as if we're not addressing specific questions or answers may not relate so let me mention those. First, it may seem like we're not responding to specific questions because of where on the page a reply will appear when there are numerous nested replies (replies to replies to replies...). The more vertical lines you see to the left of a reply, the more nested replies there are. So here's what happens - our reply to the original question will appear below the whole series of nested replies, which may or may not look out of place. Let us know if you see this happen and have a question. The other more straightforward scenario is that some information is considered proprietary and can not be shared for competitive reasons. We're here to have an honest and transparent conversation so let us know if something isn't answered and we'll share what we can.
I realize that you'll have to take me on my word here, but Michellel has also mentioned that conversations and ideas are viewed by management. This may very well be the post that prompted your message, but we wanted to at least pass along word that the community's recent ideas have been heard by management. It's not an announcement, but we didn't want the good ideas to go unrecognized.
You're right about direct messages, they're not intended for general view, but that doesn't conflict with the goals of an open community.As an open community, we do not permit any personally identifiable information to protect everyone's privacy. So we'll often need to collect this information in order to actually help or find a solution for a discussed problem or question.
Let me know if you still have questions or feedback - safe travels!