8 Replies Latest reply: Feb 8, 2012 3:13 PM by NathalieF RSS

So many nominees.  Have to start somewhere

platinumforever Platinum 3 Reviews
Currently Being Moderated

The Renaissance Ross Bridge Resort is our favoriate "ahhhhhh" place---and not just because of the tranquility of the location and resort activities.  It's the STAFF that makes this place.  We have been going since they opened, and while we were renovating our house, we were there what seems like all the time.  We, as a family, would like to nominate the following at the Ross Bridge, for their amazing kindness, true hospitality spirit, and just making us feel at home whenever we show up.  They go above and beyond for every request (mostly, anticipating any and all requests) and make each and every stay feel not long enough.

  1. Race Banks, Housekeeping
  2. Jason Henderson, FOM
  3. Katerina--Brock's restaurant and the Clubhouse. 
  4. Mary -- Brock's restaurant
  5. Michael- Bellman

 

As a non-cooking family, we have spent the past 3 thanksgiving dinners at their TG event, which we look forward to every year.  Katerina does an amazing job and has the hospitality ANY home would be warmed by. 

 

We have come to associate all of these staffers as part of the Hotel.  They are what makes us drive 2.5 hours.  Neighbors and friends of ours have lake and mountain homes.  How boring.  WE have the Ross Bridge.

 

Message was edited by: platinumforever

  • Re: So many nominees.  Have to start somewhere
    shoeman1000 Platinum 4 Reviews
    Currently Being Moderated

    flatinumforever

     

    great review.  never heard of this place, where is it?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: So many nominees.  Have to start somewhere
      platinumforever Platinum 3 Reviews
      Currently Being Moderated

      outside of Birmingham, Alabama---in Hoover.  In mountain setting, with old railroad history and an operating railroad, soothingly heard in the distance.  Daily bagpiper at sunset. one outdoor pool, with water slide, one spa-like, fairly decent sized pool indoor.  indoor and outdoor hot tubs.  Tennis, golf, spa, croquet, hiking.  And feels like home.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: So many nominees.  Have to start somewhere
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    Likewise,

     

    I never heard of this place.  Have been staying in Huntsville, but this place sounds amazing.

     

    SS, will love the bagpipes!

     

    Thanks for sharing this with us, and I will look forward to experiencing this hospitality.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: So many nominees.  Have to start somewhere
    razorbackfan Alumni Steward Platinum 23 Reviews
    Currently Being Moderated

    I've been interested in staying at this resort since I read that they have a promotion giving you a 10,000 point bonus if you check in on a Sunday.  It sounds like a lovely place.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: So many nominees.  Have to start somewhere
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    Greetings platinumforever, On behalf of behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate a Marriott associate for this important award. We’ll enter these nominations for consideration of the Spirit to Serve award.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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