Amazon.com is either very intuitive or they have great minds working on checking on me, or both.
For a couple weeks I have been looking at their pages to see, among other things, how my royalties are coming from Kindle sales (dismal is the best description), but at the same time I have wandered to the page that advertises Dragon naturally speaking software, a speech to text program now in its eleventh version. Having worked on another program (now part of what is called SIRI) I was contemplating allowing my voice to type instead of my stubby fingers. After five or days checking I was sent an email this am that the software was reduced by nearly two thirds as a promotion for Prime members like me! So, it seems that Amazon checks the frequency of my visits then dangles a too good to be true offer my way in case I am wavering.
I was wondering if Marriott might be able to do that as well? We have searched for deals at certain locations but not booked, but what if the gurus at HQ were to identify reluctant buyers and then offer a special, customized deal? They might have a confirmed reservation from me as a result.
Just a thought? Any comments?
I don't know about the effect of searches, but the occupancy rate does do that. You can usually find extra points offered for areas doing poorly. One part of a city, or one chain, might be offering special deals while another in the same city isn't. But you can usually find better deals, too. That's why a lot of the full service hotels offer discounts on weekends, IMHO.
steppingstones Jan 31, 2012 4:29 PM
You're so right. That's the real point to all of this, isn't it? A little recognition, a little attention more than the "once in a while" or "never before" traveler. And we really do appreciate being appreciated. :-) That's all any of us are saying.
And if you're saying that it's going to be given, by saying we're getting special customer service reps or special rewards, then do it. A "special customer service rep" who does nothing but forward your complaints to the property giving you the problem, who barks at you, and / or who can't even give you the right reservations; isn't really what's being represented as specialized customer care, either.