4 Replies Latest reply: Jan 26, 2012 11:56 AM by NathalieF RSS

best service ever at any hotel/resort!

mattdel Member
Currently Being Moderated

In November of 2011, my husband and I traveled to Birmingham, England for the first time.  We stayed at the Forest of Arden Hotel.  We had the absolute best service of anywhere we have ever traveled.  The concierge, Phillip T. absolutely went out of his way to make sure we had the best time ever, even checking to make sure we returned to the hotel safely in the evening.  Upon our return to the US, we contacted Marriott to make sure they knew what a wonderful experience this was for us and we immediately received a response from Marriott headquarters and also the Manager of the Forest of Arden.  We have decided to return to the Forest of Arden in February 2012 and one of the giggest reasons is the wonderful treatment we received.  Since planning our return, the manager, Andrew D., has went out of his way to ensure that our upcoming trip is just as spectacular.  For this reason, we want to nominate both Phillip T. (concierge), and Andrew D. (manager) at the Forest of Arden Hotel.  Truly the most wonderful travel experience we have ever had!   Sincerely, Matt and Dolores

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Birmingham, England, United Kingdom Marriott Hotels & Resorts Forest of Arden Marriott Hotel & Country Club
West Midlands, United Kingdom
  • Re: best service ever at any hotel/resort!
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    mattdel,

     

    Never been to Birmingham, but this sure makes it seem like a worthwhile trip!

     

    Thanks for sharing this with us, and keep the posts coming.  All of us are interested in a great place, backed by special people.

     

    Cheers!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: best service ever at any hotel/resort!
    jasper100 Alumni Steward Platinum 10 Reviews
    Currently Being Moderated

    Glad you had a great experience in Birmaham, England!!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • best service ever at any hotel/resort!
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    Good to hear and thanks for letting us know of their service

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: best service ever at any hotel/resort!
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    Greetings mattdel, On behalf of behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate a Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

More Like This

  • Retrieving data ...