My wife is in inveterate puzzle player and does them in every newspaper she finds. At this point she has not gotten into pens so the good old wooden yellow Number 2 soft pencil is her weapon of choice. She was wearing the ones we brought to the nub at Shadow Ridge and asked a front desk associate if she had a pencil sharpener, or failing that, a pencil she could buy or have? Elizabeth, one of the front desk associates, looked sadly at my wife, and said, "My Mom, who just passed away, was also a puzzle fanatic. I'll bring you some of her's tomorrow. In any event let me check in the back for a sharpener."
None were to be had and no pencils were found to buy or to borrow--must be a fading item like upgrades I thought to myself.
Today, Elizabeth gave my wife the pencil in the photo, and as you can see it was never used. Her eyes glistening, she gave it to my wife with a flourish, saying, "Mom would be proud to know that the pencil was being put to good use, like she would have doing her crossword puzzle."
Was this an instance of tremendous importance? Not really, but it is the smallest of gestures that make a stay a memorable one. That is what service is, a host of small kindnesses that are at once unexpected and welcomed.
Thank you Elizabeth, for everything, but not the least, your Mom's pencil.
First of all, sorry to hear about the loss of your Mother.
This is a wonderful story, and it's appreciated in a world of "Reality" TV.
My Mother, is also a lover of crosswords, (I can't do them), maybe it is a "Depression Era Thing", I don't know, but if it made/makes anyone , I am for it!
So sorry to hear of your mother's condition. Thank you for sharing the thoughtful associate's story. It really sounds as if it was just as special for the associate and her ability to bring back a little of her mother into your life. Every time we are tempted to give up on humanity, we find that there are special people out there. It is all how you look at life, and memories of other lives, past and present (and future).
Shadow Ridge is a Marriott Vacation Club resort. In my several stays over the years, I have found their staff almost always to be very helpful and friendly. We often see the same staff year after year, and are always recognized and welcomed back. I have found Marriott hotels to be much more inconsistent.
Note: MVC corporate has really downgraded the timeshare ownership experience, but the staff at the resorts continue to be outstanding.
The manager Daniel S, is a great fellow and always ensures that the place runs well. There are a number of associates there whom I have commended to Daniel and to corporate, and they appreciate the kindness. Every guest is made to feel welcome there by every associate. Though we are multi week renters, not owners, we never feel second class.