Based on so many recent posts (and my own experiences) about diminished service, CLs, lack of breakfast, ill treatment, having to pay for 'free nights', etc., can I suggest that for any and all of us who feel jilted that we vote with our wallets or purses and take our business where it is more appreciated? Maybe the grass is not greener, but on the other hand, maybe we will find that it is. FF and loyalty programs only succeed when they earn and keep the loyalty of their best customers.
Greetings profchiara, feel free to send me a direct message if you've experienced specific service or treatment issues we can look into. On the topic of service and training, Michellel posted a summary of our ongoing efforts to live up to your expectations and improve our shortcomings. Safe travels!
I think what is lost in your response above is that MANY of us are experiencing diminished services, reduced benefits, and indifference from front desk personnel in regards to our elite status. Assuming there are, infact, ongoing efforts to improve, please hear us loud, the efforts are not yet bearing fruit. The posts regarding this subject are many and profchiara's experience seems to be more the norm than the exception. I would challenge you to speed up the training process and begin measuring the success of that training.
Well stated Shoeman...I am hoping that service improves significantly in 2012 so that I can again dedicate my stays to the Marriott versus their competitors. My stays at the Hyatt, Holiday Inn and Hilton during 2011 resulted from my dissatisfaction with Marriotts service and I must say, I was very pleased with my treatment by these competitors including Suite upgrades, Breakfast and/or Lounge access on weekends as well as appropriate recognition at the Front Desk.