12 Replies Latest reply: Jul 16, 2012 6:34 PM by jerrycoin RSS

Erin S. - Chicago Renaissance Downtown

tahovland Platinum 4 Reviews
Currently Being Moderated

Erin S. is a front desk manager at the Renaissance Downtown Chicago, and is absolutely the best.  Erin is great with each guest, ensuring that her and her staff provide the best possible experience at check-in and check-out no matter the status of the guest or the length of the stay.  Being greeted at any time by someone that is competent, friendly and polite starts and ends any stay with such a great feeling.

 

Erin does also go the extra mile with her frequent guests to ensure that, as much as possible, room preferences and location are met.  With frequent guests the courtesy is also extended to family and friends that may be staying at the hotel.

 

If you're staying at the Renaissance in Chicago Downtown - I have no doubt you will have a great front desk experience from any of the staff!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Chicago, Illinois, USA Renaissance Hotels Renaissance Chicago Downtown Hotel
Chicago, IL, USA
  • Re: Erin S. - Chicago Renaissance Downtown
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    tahovland,

     

    Is this the Renaissance on the Chicago River?  Stayed there and it is a great alternative to the Marriott just up the street.

     

    Thanks for bringing Erin to our attention.  Bet "St. Patricks Day" is big with Erin, especially in Chicago.  Here's a photo from Smith & Wollensky's, across the river.IMG_0398.JPG

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    Location Brand Hotel
    Chicago, IL, USA
    • Re: Erin S. - Chicago Renaissance Downtown
      tahovland Platinum 4 Reviews
      Currently Being Moderated

      That's the one!  Great place to stay.  While there also visit Khit and the staff in Bar Novo.  Pretty good menu, and great people and drinks for that night cap in the evening!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Erin S. - Chicago Renaissance Downtown
    lakeshore Platinum 11 Reviews
    Currently Being Moderated

    I completely agree! She made our family stay in Chicago for. Hubby's birthday fantastic! Thank you, Erin, and everyone at the Chicago Renaissance!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Erin S. - Chicago Renaissance Downtown
    jasper100 Alumni Steward Platinum 10 Reviews
    Currently Being Moderated

    Next time I am in Chicago, I will have to give the Chicago Rnaissance Downtown my business..Thanks for reporting this!!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Erin S. - Chicago Renaissance Downtown
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    Greetings tahovland, On behalf of behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate a Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Erin S. - Chicago Renaissance Downtown
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    So many wonderful places to dine within walking distance and the shopping is great!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Erin S. - Chicago Renaissance Downtown
      jasper100 Alumni Steward Platinum 10 Reviews
      Currently Being Moderated

      Yes, Chicago is a great City..Both my daughter and son went to boarding school at Lake Forest Academy and got a great education there!!! So have spent a lot of time there in the past!!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Erin S. - Chicago Renaissance Downtown
    mgoes2 Alumni Steward Platinum 1 Reviews
    Currently Being Moderated

    Was trying to decide between the Ren, Marriott Mag Mile or the JW...was leaning towards the Ren even before reading this...now I'm ready to book!!!  Thank you for the info!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Erin S. - Chicago Renaissance Downtown
    cpate001 Platinum 1 Reviews
    Currently Being Moderated

    We just returned from a awesome stay over the weekend 3 nights.  My brother called ahead and got all of us upgraded to River View rooms, and they gave him room 922, the Big Suite overlooking the river/downtown.  They also found out it was his birthday, so when we showed up there was a cake in the room, 2 big bottles of vodka and gentleman jack, mixers etc...

     

    Great hotel, great staff, showed the appreciation for 4 platinum premier members.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Erin S. - Chicago Renaissance Downtown
      jerrycoin Alumni Steward Platinum 60 Reviews
      Currently Being Moderated

      Great report cpate001,

       

      This is really a first class place to stay.  Glad to hear this report.

       

      Thanks!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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