Stayed at the Marriott County Hall for new Year's eve on points. Still expected to earn points for the spend at the hotel however. Total spend was £315 of which £52.50 was taxes. Base points earned were 518 points - at 10 points per $ spent that equates to a spend of $51.80 - which is a lot less than my actual spend. Before I call Marriott Rewards to complain - does this seem wrong - whilst it was a points stay I still expected to get 10 points for each $ spent which should therefore have been around 4000 points for the base Earnings then the 50% Plat bonus added on.
Anyone have a view on this ?
it seems that the dinner that my wife and I enjoyed along with the bottle of wine - eaten in the hotel - but was classed on the bill as "Banquet" - so it may well be that the cost of eating in the hotel on New year's Eve is not counted towards MR points.
I think they consider I fall foul of this item in the Ts&Cs.
Charges that do not qualify for Points include taxes applied to the room rate, purchase of Marriott gift certificates or gift cards, purchase of The Ritz-Carlton gift certificates or gift cards, charges for third party-provided goods and services at participating Marriott brand hotels or Ritz-Carlton hotels, and catering or banquet functions charged to the guest room account.
So does eating in the hotel on New Year's eve count as a banquet? Whilst it was a special event evening being new Year's Eve with a special menu - not quite what I would have expected as far as earning or rather not earning points.
Okay, I think you're on to something. It looks like the parking amount when converted matches up with your points received. The meal sure looks like a meal to me. I would interpret "banquet" as a party for a large group. Was the meal deal run by some type of outside caterer or the Marriott? If it was in house, I'd argue a bit with the help desk to see if they'll reconsider.