25 Replies Latest reply: Apr 1, 2013 12:47 PM by lmaddox RSS

The end of Marriott Gift Cheques...and the Gold/Plat discount that goes with them?

imagrits Platinum 1 Reviews
Currently Being Moderated

Have heard from 2 different CS agents that the Marriott Gift Cheques are ending as of 12-31-2011, and will be replaced with a Marriott Gift Card. I don't particularly care for that idea, but could live with it.  However, they also said that the points cost of 135,000 for Plat and Gold will also be ending, and will now be 190K for all members, regardless of status.

 

Three major issues with this: (if true)

1) another Platinum benefit lost

2) another instance where Marriott is making a change in the program without announcement

3) this represents a 40% increase in this "cost"!

 

I always order a set of these at the end of each year, and have previously been incorrectly advised that the program was "ending" on 12-31.  I hope this is the case again, but sadly, based on MR's recent treatment of the program, have concerns.

 

Has anyone else heard this, or seen it confirmed anywhere?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The end of Marriott Gift Cheques...and the Gold/Plat discount that goes with them?
    superchief1 Platinum
    Currently Being Moderated

    I have heard the same thing, and that the dinner for 2 award is also being eliminated. It appears that Marriott is eliminating all of the awards for platinum members, and no longer cares about membership loyalty. I hope this isn't a sign of the 'new Marriott' now that Bill Marriott is retiring.

     

    It is very disappointing that Marriott did not provide any warning of the elimination of these benefits. In the past, members were always informed regarding program changes and at least had a chance to take advantage before the changes were implemented. If not for Flyertalk, I would never have known until it was too late.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The end of Marriott Gift Cheques...and the Gold/Plat discount that goes with them?
    jasper100 Alumni Steward Platinum 10 Reviews
    Currently Being Moderated

    Thanks for the information..I just bought a $1000 certificate to benefit from this special offer that appears to be eliminated 12/31/11.

     

    Reward Details

    • Description: E195 ELITE-$1000 MARRIOTT GIFT CHEQUE
    • Reward certificate number: XXXX2467
    • Reward code: E195
    • Valid through: Friday, December 28, 2012
    • Total points redeemed: 135,000
    • Confirmed on: Wednesday, December 28, 2011

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: The end of Marriott Gift Cheques...and the Gold/Plat discount that goes with them?
      imagrits Platinum 1 Reviews
      Currently Being Moderated

      For those unfamiliar with this:

      1) you get (20) $50 checks, NOT a $1000 check

      2) you will not get change back. (so if your bill is $87, you would give them 1 check and pay $37. If you gave them 2 checks, you would not get the $13 in change)

      3) they are good for one year from issuance.  They will not be extended, nor will they be replaced if lost or stolen.

      4) there have been reports of difficulty in use on AAA or other discount rates, but I have never experienced this, and I am always on one of those rates. YMMV.

      5) unlike award stays, you WILL earn points and stay credit, as they are treated like a cash payment.  However, check your points total when you get home- many hotels apply them incorrectly.  If so, MR Customer Care can easily correct.  Not a long term problem.

      6) you can use them to dine at a Marriott owned/operated restaurant, even if you are not staying there.  Be sure the restaurant IS owned and operated before you order!

      7) be prepared.  It takes the front desk a few minutes to apply each one.  Do not cut yourself short of time at checkout...and try not to hit the desk at the busiest time!  I tend to have them applied the night before check-out- easier, less busy, and if there is a problem or issue I have time to correct.

       

      I am not happy about the possible change to (1) gift card, as I order these and always give some away.  I will be unable to do that with one card. 

       

      And I am certainly not happy about the possible point increase,  40%!!!  Seriously? 

       

      After the elimination of so many other bennies, this may be the one that finally moves Marriott out of my first choice for lodging...and I am a 20+ year member, now LT Plat.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The end of Marriott Gift Cheques...and the Gold/Plat discount that goes with them?
    jasper100 Alumni Steward Platinum 10 Reviews
    Currently Being Moderated

    Here is the link if you would like to purchase Marriott Gift Checks before the rumored elimination of this benefit effective 12/31/2011. (for 135,000 points)

     

    https://www.marriott.com/rewards/usepoints/inhotelextras.mi

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The end of Marriott Gift Cheques...and the Gold/Plat discount that goes with them?
    tef6178 Platinum 8 Reviews
    Currently Being Moderated

    imagrits:

     

    Thanks for the information on what is unfortunately another downgrade in Elite benefits. With your timely post I took advantage of the deal before it expires!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The end of Marriott Gift Cheques...and the Gold/Plat discount that goes with them?
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    Greetings, This doesn't sound familiar but I will get you some information. The Dinner-for-Two and Spa Experience rewards are not being eliminated, they're being replaced with the Dining GiftCard and the Spa GiftCard beginning in 2012. These new cards will be available in denominations of $100 and $200, and have no expiration date, so they will maintain their balance until depleted.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: The end of Marriott Gift Cheques...and the Gold/Plat discount that goes with them?
      superchief1 Platinum
      Currently Being Moderated

      I would consider these to be major downgrades to the program. The 'dinner for 2' award was usually worth an avg of over $150 per meal for 20,000 points. The gift cards will cost 20,000 for $100 credit. I guess I will no longer be eating at the overpriced Marriott resort/ hotel restaurants.

       

      Are there no longer going to be any 'special' rewards for platinum members? All of the valuable ones have been eliminated and I have yet to see any good additions.

       

      Since none of the recent changes were communicated to members, I would not be surprised if Marriott significantly increases the hotel point award requirements on Jan 1 without warning. Thank you Marriott!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: The end of Marriott Gift Cheques...and the Gold/Plat discount that goes with them?
      imagrits Platinum 1 Reviews
      Currently Being Moderated

      It would be great it you could definitively CONFIRM either/or about the gift checks....this is the answer that was received by a friend:

       

       

      "Thank you for contacting Marriott Rewards regarding our Elite only Marriott Gift Cheques.

       

      It appears you are currently a Platinum Elite member.  Thank you for your valued loyalty and continued patronage.

       

      Marriott Rewards will no longer offer our Elite only Marriott Gift Cheques for point redemption or the Marriott Dinner for Two.  They will be discontinued as of January 1, 2012.

       

      Any Elite only Marriott Gift Cheques or Marriott Dinner for Two certificates ordered prior to this date will be valid for one year from the date of issue.  Both of these certificates are transferrable as there is no name attached to them.

       

      The Marriott Dinner for Two certificates will be valid at participating JW Marriott, MHRS, RHRS and International Courtyards until the final expiration date.  Please see terms and conditions of certificate for non-participating restaurants and dates.

       

      We appreciate your understanding in this matter and thank you for choosing Marriott.'

       

      Please note that it mentions nothing about a replacement program...so if there is one, it is important to get that spelled out IMO!   ALSO, your answer does not indicate what the points cost will be- that would be helpful to know, too.

       

      Thank you for your prompt attention to this, as all will need to be ordered in less than 48 hours if current promotions are to be used. 

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The end of Marriott Gift Cheques...and the Gold/Plat discount that goes with them?
    imagrits Platinum 1 Reviews
    Currently Being Moderated

    CONFIRMED!  Cheques will end 12-31, no info on replacement.  Unfortunately, I beleive no info means no replacement. 

     

    I strongly believe that Marriott can run the Rewards program anyway it sees fit. (as I can choose hotel lodging as I see fit.). The program is not guaranteed, nor are the benefits in it.

     

    However, I think it disgraceful to change/alter current benefits without any indication or communication.  Poor business practice!

     

    I also find it odd that they (evidently) do not tell the community manager of changes...or they do, but require that he does not communicate to the community in an accurate or timely manner.  The fact that I am able to track down the answer before the community manager responds to me as promised is nuts. 

     

    Marriott, open and transparent communication is critical.  Your arrogance in not communicating benefit changes is deplorable, and reduces you to "just another hotel chain". Your guests deserve better!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: The end of Marriott Gift Cheques...and the Gold/Plat discount that goes with them?
      NathalieF Community Manager Marriott Associate
      Currently Being Moderated

      Hey imagrits - I've confirmed the Elite-only $100 Marriott Gift Cheque and $1000 in Marriott Cheques have been extended for 2012. The Choice Golf - Peak Season, Choice Golf - Value Season, Select Golf - Peak Season, and Select Golf - Value Season awards have also been extended, while the Elite only Spa Experience award will retire on the 12/31/11.

       

      Happy New Year everyone!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The end of Marriott Gift Cheques...and the Gold/Plat discount that goes with them?
    jasper100 Alumni Steward Platinum 10 Reviews
    Currently Being Moderated

    Guess I did not need to rush and by the Marriott Gift Checks....Oh well!!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The end of Marriott Gift Cheques...and the Gold/Plat discount that goes with them?
    lmaddox Platinum
    Currently Being Moderated

    Hey Guys,

     

    Just about to head out on a trip to Hawaii to a Marriott hotel.  I am a lifetime Platinum Elite member and just found out the E195 program ($1000 in Marriott dollars for 135,000 has been discontinued).  I want to voice my comments to Marriott that this is a bad decision and make a recommendation to other members here:

     

    I'd ask Marriott to reconsider because:

    - As a loyal Marriott Platinume Lifetime member, I expect to be able to stay at Marriott properties with my family where I want to, when I want to, using points.

    - I can not use Marriott points at many properties during vacation time (when kids are off of school).  Marriott blocks out point useage, even to Platinum Elites.

    - I would use the 135,000 $1000 in points certificates now to get the free room when the points were blacked out.  It is now 202,000 points for a gift certificate, ridiculous.

     

    Marriott, please treat your best customers better than this. 

     

    As a suggestion to all the Marriott folks out there:

    - Cancel your Marriott credit card in favor of an AMEX card.  Amex let's you stay at any hotel property using their Membership Rewards program.  There are two ways to use points: 1) use the points as cash and check into any hotel.  or get this 2) use your AMEX points to get a Marriott Gift Card.  $500 gift card is 60,000 points and the card does NOT expire!.  So $1000 in Marriott dollars for 120,000 AMEX points.  Guess what?  I will be cancelling my Marriott Visa cards and putting all my spend with AMEX.

     

    - as another option, switch to Hilton.  They have a credit card deal where after a certain spend you automatically get Diamond Status.

     

    So AMEX offers a better Marriott gift card program than Marriott does.  Really?  Can you believe it...I can't.  I can't post the link but I copied the fine print below.

     

     

    Marriott $50 TravelCard

    6,000 points

    Marriott $100 TravelCard

    12,000 points

    Marriott $250 TravelCard

    30,000 points

    Marriott $500 TravelCard

    60,000 points

    Marriott $50 eTravelCard

    6,000 points

    Marriott $100 eTravelCard

    12,000 points

    Marriott $250 eTravelCard

    30,000 points

    Marriott $500 eTravelCard

    60,000 points

    The Marriott eTravelCard can be used for room accommodations, golf, dining, spa and more and is accepted at over 3700 locations worldwide, including JW Marriott® Hotels, Autograph Collection®, Renaissance® Hotels, AC Hotels by Marriott, Marriott® Hotels & Resorts, Courtyard®, Fairfield Inn & Suites®, SpringHill Suites®, Residence Inn®, TownePlace Suites®, Gaylord® Hotels, Marriott Vacations Worldwide®.

     

    NEW! Gaylord(R) Hotels have joined the Marriott portfolio of brands to offer you breathtaking family vacation resorts and convention center options. Experience live music, dining, dancing, sporting activities, shopping, golf, movies and more - all in one place. Gaylord Hotels are located in Orlando, Nashville, Dallas, Washington, DC.

     

    Certificates are generally valid for 6 months from the date of issuance. Certificates may be valid for longer than 6 months in accordance with applicable state law.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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