2 Replies Latest reply: Jan 11, 2012 11:35 AM by jerrycoin RSS

Where do you request "Customize Your Reward" rewards?

lovesnow Platinum
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In the terms and conditions - https://www.marriott.com/rewards/terms/usetrms.mi#redeemforanything - there is a section for customizing a reward.


I can't find it anywhere on marriott.com to actually submit a request.


I am trying to get a suite with 1 king and 1 double bed at a full-service hotel in Orlando (trying specifically the JW or Ritz near WDW) using points and this is not available on the normal reservations pages using points.


Anyone know how to use points to reserve a suite other than this mysterious customization link which seems to be hidden very well if it really exists at all?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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