I know there are a few more days left in 2011, but this year has gone by very fast for me.
But this is a question for all of you out there: If you all had to compare your experience with Marriott Hotels over the last year, and it visual as in a volume type slider control where would the slider be?
My answer is as follows: At the slider's midpoint I'd be saying that I was not happy and not mad with my experiences, that I was on the fence, as it were, Moving it to the right, toward Marriott, I'd be more inclined to say that the year has been a favorable one for me in terms of stays, Moving it left toward me would suggest that I am less happy with the Marriott experience.
Here's why I voted this way:
I have met some really fine Marriott associates this year, people with the spirit to serve. I have gotten many upgrades, most without asking and appreciated every one of them. The Platinum Premier help line has been a great help when (in only a few cases) I needed a question answered or a problem solved. On the negative side I have noted an almost universal lack of acknowledgment of Platinum or Platinum Premier status when checking in. On at least one trip I had to ask for the 500 points and was grudgingly given them, I have lost a lot of faith in the Marriott Marquis in NYC, one of the flagship hotels in the US. I may not give them my business next time, in favor of the 57.
Overall I am slightly more favorable toward Marriott, but honestly, less than last year (2010). How about you all?
PS--you can't move the slider, this is only a JPG file.