Is it just me or does the lodging loyalty industry seem to be lagging behind in terms of reactions to customer complaints and concerns? Case in point is the no free breakfast on weekends by issue for Gold and Platinum members. If as was reported this is being considered in light of travel habit changes, then why can't it be implemented right away? Coming as I do from a career in the United States Government where no good deed goes unpunished, and bureaucratic inertia (never be the first one to suggest a new idea) guarantees promotion to the next higher level, I cannot throw that first stone, but I just did.
I am not suggesting that Marriott jump on every idea that comes along, but somje rapid implementation of ideas that bubble up and have merit would be much appreciated.