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Marriott announced that they will permit guests to write reviews about recent stays. The venue for these reviews will be right here on Insiders.
I'll volunteer a 10000% increase for him.....
lets see... we get $0.00 for a 6 month engagement... so 0.00 * 10000% = 0 BUT we can add an extra SD (Super Duper) to the title
Ya know who I havent seen on here recently.... TJC anyone know where he's hiding? I just looked his profile says newbie 0 points
Actually, I have a correction here..Based on his number of posts both in the past and recently, SSSS has never gone into retirement and I would expect that we will only hear more from him once these hotel reviews are put in place. So we can all look forward to his critique on the upcoming change to Insiders!!!
I agree. SSSS is currently hard at work, trying to see when the number of posts posted exceeds 9,999 does it roll correctly, and what is the next level past Super Star? I'm pretty sure the next level is something that has "Supreme Being" in it. Keep up the good word Steppingstones!
As you all may have guests there is no real stepping stones, just a SIRI APP for Marriott Rewards that posts incredibly insightful, wonderfully clever and often misspelled posts to enlighten the other Insiders. Using the CALO technique for artificial intelligence and natural language, the Stepping Stones App (SSA) is always at the ready, day or night, to respond and to bloviate, bloviate, bloviate, bloviate....end
Y'all are cracking me up! That S thing is hysterical... Steppingstones - you'll always be a member of our family! And yes - anyone who posts on the Insiders must register first (however, looking around is open to anyone). An exciting time for sure! I'd also like to mention that we scooped the community here about this capability in mid-October so you were the first to hear about it. Keep traveling!
It looks like Marriott just missed being the first hotel to publish this kind of news by a day or so. I read an article yesterday, in the Seattle Times (and it was in other papers, of course), about Starwood Hotels & Resorts allowing their users to rate their hotels on their websites. This is good that we are right up there at the front of this also.
My fear will be that non-sophisticated travelers will do what they do on Trip Advisor, that is, give bad and mediocre ratings for really silly and stupid reasons. How many times have we all read a review where the respondent gave one star to a good property because they called housekeeping for extra towels and they weren't delivered?
The members here at the Insider are all well seasoned travelers and know how to write a review based upon pertinent criteria.
Just like now - we post-moderate, meaning there is no delay in seeing a post, but if it fails our 'appropriateness' test, we pull it down afterward. In terms of property reviews -- again just like we do now -- we'll involve the GMs / guest services as needed for either positive or negative comments.
There was no prohibition. It is just that there was no easy way to rate and review, and if you started a discussion to do such, it was hard to locate what hotels had been reviewed, etc. Also, there was no link where reviews were read by, and responded to, from the Marriott Hotels. This new way is supposed to make all that easier to manipulate, to my understanding.
As far as registration for responders is concerned, I'm hoping that Marriott requires the review to be written through the respondent's online Rewards account or through a link that is sent out after the stay. This would assure that it's probably legitimate, although anything can happen.
True, but Yelp and others require a registration and restaurateurs have told me that doe not prevent nasty reviews for a number of personal reasons or from a competitor. We're all good people here and I think we'd see through any overly dramatic reviews that appear to be merely vitriol.
Since the Insiders site is now fully open, comments & reviews will be picked up by search engines, so you will be able to see them while conducting a general search. We're starting this out in a controlled environment which will undoubtedly evolve over time. We're constantly doing research and analytics around what works and what doesn't, and then we do our best to follow the 'works' path more fully.
I think I wouldn't mind having it right on this site, because much of the travel research we are doing for travel is right here. I would love to be able to read reviews and ratings, read of others experiences and tips, see their pictures (versus the canned perfect Marriott pictures), and then make reservations (right from a link to "Make a reservation") from here. That is just my personal preference. The main thing to is make the site logical and easy to maneuver and easy to search, to find what you want and how you want to do it.