We recently stay at the Residence Inn Long Beach Downtown. It's a great hotel with a beautiful patio/ fireplace/ BBQ area overlooking the river. On two of the three nights of our stay we chose to go there to relax after a hectic day. The patio area is small and on both of those nights smokers had taken up residence. On the second night two men brought there bull dog off lease to slobber all over us and do his business while they smoked (they didn't bother to clean up after him either). We love dogs and spend a lot of money to put ours in a good kennel while we are away rather than locking him in a strange hotel room. There is an cigarette disposal tray going back into the hotel so our assumption was that smoking was allowed there.
Does any one else agree that in a non-smoking hotel, the nicest area's should be kept for non-smoker's?
And what about dog's, should RI and other pet freindly hotels post more rules about where and what is acceptable for pets so those of us who leave ours at home know what we have to put up with? I know that 95% of pet owners are very responsible but it's always the other 5 that you see. In a previous stay at a different RI we have had to put up with a dog barking all afternoon and on one before that we found kibble under the sofa, perhaps housekeeping should have found that, but there is no good reason why it should have been there in the first place. We love staying at Residence Inn hotels but have started to check for pet free hotel options before we book.
I am suprised you had these issues with the RI Long Beach downtown Marriott. I am a devoted non smoker and have never smoked in my whole life. However, if this was a designated smoking area, then it is hard to complain since as much as I don't like it, they should have areas where they can smoke. I am concerned that the area that seems to be a smoking area was in the most beautiful place on the property. If the area was not marked as such, then I would have complained to the Manager on Duty to get this corrected one way or another. As far as the dog issues are concerned, I would have approached RI Management and registered compliants with them, particularly not being properly cleaned after the previous guests left. No excuse for that, and the large pet deposit that guest make to have a dog on the property should ensure the room is put into appropriate condition. I would expect that there are rules for allowing pets to rome free and this customer chose to not follow those rule, which is very inconsiderate. Again, I would have reported this non compliance with rules so that corrective action could be taken. It is a shame that you had to deal with these issues during you stay at this RI.
You're right we should have taken the time to speak with the staff, however it was the last day of our holiday and we chose the easy path, he wasn't a bad dog, he just wanted someone to pay attention to him. We did fill out the customer comment card with these issues and also the Marriott survey that came shortly after our return home.
For our next stay we will take the time to check out where the smoking areas are and what the pet rules are so that we can protect our right to enjoy the public spaces. My concern is that these spaces seem to be the accepted smoking areas for the RI hotels. We travel with our teenage son and utilizing the outdoor spaces gives him some time on his own. We have been fortunate in that we haven't encounter a lot of smokers at Residence Inn hotels so it hasn't been an issue.
The pet problem is always going to exist at pet friendly hotels just because that is how some pet owners are. We have been long time fans of the RI hotels and while we won't quit staying there, we do now check for similar options that don't allow pets.
A Huge issue for me is that the hotels have setup the smoking area at the entrance doors to the hotels. It is almost impossible to enter a hotel without having to fight your way through the second hand smoke screen. I don't smoke and surely don't want to have to suck in someone elses smoke. The Marriot hotels need to take a close look at where they setup the smoking areas. I don't care if someone chooses to smoke but why do they have to share with me...
I'm intrigued by the coupling of these two fundamentally different issues in the same thread. As a non-smoking pet owner, I have a stake in both areas. I live in a state that has banned smoking in all public areas, except bars where minimum age is restricted. Personally, I would like to see Marriott become completely non-smoking, but in reality I have never encountered problems with smokers in a Marriott--internationally or in the USA. At a couple of Fairfield Inns where I stay frequently, there are smoking areas right outside the front door, and these areas are used primarily by staff on break. The brief outdoor encounter with a smoker has never been a problem, and most times I use the entrance there is no one actually smoking.
Pets on the other hand are another issue. We have always traveled with our dog. He is well-behaved, doesn't bark, and I clean up when he poops. Unfortunately, I have stayed in rooms where I could frequently hear other pets whining or barking. And there is the constant problem of pet owners who don't know or care to clean up after their pooches. In this case, Marriott can and should enforce strict rules. Guests should feel free to call about noisy dogs, and the staff should respond graciously but firmly to the offending owners. Caeser's Palace has set up a separate area in one of their towers for pet owners to stay. There are designated walking areas, and access to the casino and the rest of the hotel is restricted. Perhaps all the pet-friendly Marriotts could do likewise.
I blame the owner of the dog since their rudeness is evident here. I find that Marriott has done a good job of policing the interior of their hotels to combat smoking but a poor job in making the outside smoke free. Is it that hard to make a small area well away from the building the area where smokers can congregate and mess things up? I think not. Here in CA smoking is disallowed inside any building except Indian casinos, where it's clearly encouraged as one of many addictive behaviors. But people rush out the doors of public buildings with unlit and sometimes lit cigarettes in their mouth, heding for that nicotine fix as soon as possible,
C'mon Marriot, be more proactive with smokers and give them a place to practice their trade well away from the rest of us. Thanks
I agree that the nicest areas should be kept for the enjoyment of ALL guests - and should be non smoking, since that's the only way for ALL guests to enjoy it.
Marriott has failed in their implementation of their smoke free policy. They do not adequately police it. They do not in general abide by their website in putting a "designated" place to smoke outside which is away from doors, windows, etc. They should make sure it is a covered spot so people can smoke there when it rains. They should make sure smoke doesn't come into the hotels.
I don't know why they have such trouble figuring out where smoke flows and how to keep it away from the guests. Over 50 years in the lodging business, you'd think they'd know a lot better than they seem to. Common sense seems to be lacking. For anyone who feels I may be a bit harsh, I'll be glad to respond with specific property names and situations.