I was planning to turn some MR Points into credit against a cruise, but in speaking with them, they aren't as polished as Platinum agents with Marriott. I want to feel positive about the transaction and know that I will be taken care of if I need someone and so far....eh! I may just hold my MR points back and book a real Marriott trip with them. Please tell me what you think. THANKS
We booked a cruise through them last year and it went very smoothly. They handled the points transfer and booked the cruise all in one call. You're right that they are not as polished but you can trust that everything will go ok. We will be booking another cruise next year.
We also booked (and took!) a cruise through them. Three cabins, points applied to two, 10 people....so not a slam dunk. They handled it well and we had absolutely no problems at any point with the reservation, check in, stay, etc. Of course, a hurricane had the audacity to scuttle our original itinerary but it's hard to stay in a bad mood with an ocean view, good company and good bourbon .
I think they do a great job--have fun!