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"Active listening is a communication technique that requires the listener to understand, interpret, count and evaluate what they hear. The ability to listen actively can improve personal relationships through reducing conflicts, strengthening cooperation, and fostering understanding. When interacting, people often are not listening attentively. They may be distracted, thinking about other things, or thinking about what they are going to say next (the latter case is particularly true in conflict situations or disagreements). Active listening is a structured way of listening and responding to others, focusing attention on the speaker. Suspending one's own frame of reference, suspending judgment and avoiding other internal mental activities are important to fully attend to the speaker."
Rather than post a poll I was wondering if we could have a show of hands about whether Marriott Rewards is listening to the comments that have been posted here about the new site and more disturbingly about the lodgings themselves?
I know there's a tendency to play that ain't it awful game when a negative opinion is posted ("Yeah, that happened to me too...") but seems to me that the tenor of Insiders has gone negative and big time. I guess there are multiple reasons for this, and we can point to one thing or another as the root cause, but in my view it's happening.
The solution is for someone, perhaps the Community Manager, to step in and give us a state of the site report, an unvarnished one,to clear the air (hopefully)
Anyone else agree?
I think both a State of the Site Report is warranted as well as whether anything has been done in terms of issues raised by loyal Marriott Insiders over the past year about changing conditions at Marriott hotels, whether it be the Concierge Lounge, lack of recognition of loyalty, bad rooms, or whatever.
I second your motion.
That as well as your take on the site, it's usefulness, any glitches, any successes, traffic counts versus the old site, etc.
PM me if you'd like more information.
I think any new venture deserves a status report and hope you agree.
Have a good weekend and thanks for the response.
Thanks for the clarification. I'll have information like this with posts to the Community Manager's Corner blog, stay tuned.