A few weeks ago I was denied an upgrade in Verona, NY because I "was at the state rate and not entitled" according to the desk folks/managers there. I just checked into the Kingston, NY Courtyard and was given an upgrade to a Suite by the great staff and management. Everytime I come here they go out of there way to make my business trips more pleasant. Kudos to the staff and this is why I keep coming back and I stay Marriott whereever I can. This really makes my day because I only have to drive 2.5 miles instead of the 35 miles a day I would have had to drive to Fishkill, NY. I checked at noon to see if there was any open state rate rooms and they got me right in!