Courtyard Marriott Boston Copley Place GM, Bernardo, does not return telephone calls of its Platinum members that complain.Inexcusable! Stay at the Westin- it is in a much better area.
The hotel is a dumpy courtyard that has not one attribute that would explain arrogance. Construction across the street had backup large vehicle beeping starting at 7 a.m.. Cleaning crew ignored my do not disturb sign and went into the room and remade the bed.
I am consistently hearing about the lack of customer service for Platinum members and this is a perfect example. The hotel staff lies that the GM will return your call. Hotels need to realize that with the information flow today people are not going to take that treatment.
I would like to see a hotel reach out to Marriott Platinum members and offer a full conversion to bring them to a company that treats them with respect and maybe even a real room upgrade that is never given by Marriott.