Hi, I am a faithful marriott guest, have Silver status and have booked some of my events inthe past at your hotels. That is why I am baffled. i got a Level 4 free night certificate. i am planning to stay at the Marriott in New Orkleans on Canal, a levwel 5. I want to use points or pay the difference. I was told no. So, I am encouraged to hol my event ina lesser $ hotel? Doesn't make sense and it frustrates me. I have an easier time with other hotel progrms I had also sent an issue about a stay in Boston Marriott and never heard back!