Upon checkin to a Marriott recently I found some very 'unsanitary items' in my room (left by the previous guest). Worst episode of its kind in my 10 years of traveling for work. I changed rooms and received 5000 Marriott points. Is this reasonable
I think that's pretty reasonable. It's happened to me appropriately infrequently. Worst is when there is a person in the room. That usually only happens now with a new clerk and a computer that burped. I still remeber the bloody scream so I always knock now. I will sometimes share when something looks other than the way it should. I think there is a limit to how many points a shift manager can give. Don't know what it is. I got 10,000 one time so the limit might be higher than 5000 points.