From http://www.shopmarriott.com/faq-rewards.aspx Use Marriott Rewards Points Redeem Marriott Rewards points for Marriott GiftCards to shop at shopmarriott.com, shopcourtyard.com or collectrenaissance.com. Once the GiftCard arrives, you can shop to your heart's content! Use Rewards Points to order a GiftCard here. However, if you don't like the mattress, you can't return it according to their FAQs. And, shipping is $300! Try PacificPillows.com, I believe they allow returns. And, there's another company but I don't remember their name... maybe you can google marriott bedding and find them.