I am booked at the Park Lane Marriott London 5 nts (I'm Platinum) for a special occasion and just read some rather awful reviews of this level 8 hotel on Trip Advisor. Some reviews were downright negative. Please share your experience.
I go to London several times a yr---I'm Platinum also and stayed at this hotel and left after 2 nights b/c it was awful..location great stayed b/c of great pool - I wouldnot recommend this hotel at all and the staff is downright rude---it is frequented by many from the Middle East including large families who monopolize the lounge-try the JW around the corner or the Grouvernor Marriott which is 100% better will try out the new hotel at the internaational rail station Pancras s 5 better
Never stayed there and never will! Have stayed many times at the Grosvenor down the street which is very nice. If you really want a very nice place, go to the County Hall Marriott. You cannot beat their hospitality and location. They are walking distance to great spots in London and it is a memorable place. Good luck!
Hi - I'm sure you want to get your trip right as its a special occasion. I live in London but sometimes stay in London hotels as a treat! I've not stayed at the Park Lane Marriott but know its location at the top end of Park Lane, on the corner of Marble Arch and Oxford Street. This is a very busy corner and on the edge of Edgware Road which has a very large Arab population and this may well account for its popularity with Arab guests. If you want to stay in a central London location like this (but better) then I know many people that have stayed at the JW Marriott Grosvenor House Hotel, also on Park Lane but not at the manically busy end like the Park Lane Marriott. The JW is a large period property with very nice rooms, a good executive lounge, a theatre desk which will book your theatre tickets for you, a very good concierge team, lovely JW Steakhouse (i have eaten here and it was excellent). I would recommend this property. Also close by is the Marriott Grosvenor Square which is just by the American Embassy. I did stay at this hotel and enjoyed it. It has a mix of tradtional and contemporary rooms (I had a lovely contemporary room with modern four poster bed!), and it has a trendy executive lounge (not so keen on the basement widowless room but still nice). It also has a Gordon Ramsey restaurant called MAZE. Both the JW Marriott Grosvenor House and the Marriott Grosvenor Square are within 5 minutes walk of each other. For grand scale, the JW is more impressive. I see that someone mentioned the Renaissance St Pancras. I stayed there last month and absolutely loved it. The building is over 100 years old and just re-opened as a hotel and the architecture is stunning. Tours of the building are even held as it is so impressive. There is a small drwaback as it is located at St Pancras Station (home of the Eurostar) and also next to Kings Cross station. The area is ok, very busy but not a tourist area other than for people getting on an off trains. Having said that, its only 3 or 4 stops on the Underground to get into Leicester Square for all the theatres etc. The hotel has some simply fantastic rooms and suites in the old part of the hotel (only 38 of them) which is the listed status part of the building, the other rooms being in the new build added on to the back of the hotel. Even in the old part, the rooms are in a contemporary style but beautiful. It has an excellent restaurant run by Marcus Wareing (protegee of Gordon Ramsay) and less formal but still very grand is the booking office bar and restaurant, located in what used to be the original booking office of St Pancras train station. The executivel lounge here is very large and in the old part of the building so lots of charachter with a wonderful afternoon tea! The spa is stunning with an amazing (tiny) pool, not really suitable for swimming but great for leisurely spending some time. Even if you dont stay at the Renaissance, I would urge ytou to make a visit to this wonderful hotel. Enjoy your stay whichever hotel you choose!
Oh Dear. Thanks for your responses. I've stayed at the Grosvenor Sq Marriott before, however, the Park Lane Marriott looked rather boutiqueish to me so I booked that, (it's an award using points) However, after reading all your responses tried to reserve one of the others, alas NOTHING is available as an award so I'm stuck going to the Park Lane one. We are going early Sept so I will check daily for any openings of awards for other level 8 London hotels in the meantime but availability is scarce even for regular paying bookings. I used to love the Chancery Court Marriott, but that changed brands. In the meantime, if there is any hospitality exec monitoring this site re staff at a certain level 8 Marriott being rude to guests perhaps something might be done about that! This would be a first for me, as I've always had superb service from Marriott.
You will enjoy the Park Lane! Think of what you are saving? It's worth it! You can walk to the Hard Rock and have a great time, you can walk to Harrod's, you will have the "Big Red Bus", in front of your hotel to relax and travel around London! You have the US Embassy by you and for something interesting behind you is my favorite, The Audley Pub, on Audley Street. What a great place for a casual meal. Make the most out of your trip, you will not be unhappy!
I'm with Jerry, I've stayed at the Park Lane and loved the location and the lounge. My only beef, as I've written here before, was the size of the room I was assigned. I would also recommend Grosvenor Square, but the rooms there are fairly tight as well. It's located in a quiet neighborhood but the Underground is several blocks away whereas the Park Lane is steps away from the Marble Arch station.
Thanks again. I lived in London many years ago and Park Lane, Grosvenor Sq, Audley St and Shepherd's Market area is where I worked so I know the area very well. I opted for this particular Marriott because it was so close to the tube and, I thought it was a bit smaller and more of a boutique hotel than the others. What got me worried were the several reports of the staff there being very unaccomodating and actually being acused of being rude. Such treatment would really ruin things for me. I just wonder if these were an unlucky few and wanted to vent. Whatever, I can't change the venue now as there is nothing else available at this late date (for an award). I'll report back mid September on my overall experience. Thanks for all the input, I appreciate it very much.
Woo Hoo, I just went online and saw that availability came up for the Grosvenor Sq Marriott so I've switched to there. (have stayed there before). Only negative is there is no Concierge Lounge which probably means no canapes etc in the evenings :-(