Did they do group reservation through Marriott or travel agency? Sometimes that matters and I think she has to be the MR member and staying in the room. Since she is participating in group travel and most likely does not know the agreed terms that the group travel coordinator has with the hotel - that might be the signed agreed upon contract for the rate the group got that no points were being given. She may be able to speak with someone once she arrives to see if there is a stipulation for group reservation for individual travelers not to receive points - - it this is not the case in group travel contract then maybe the manager on duty can help her when she arrives.
If not, chalk it up to something you learned and handle your own reservation separately if you are allowed in the future - especially if you are paying for it. An example of this is we get special group rates at hotel in Toronto by mentioning the group we are participating in going with or training we are attending but we always pay indiviually. Make sense?
Your daughter's group has a master account, which means whoever is the event coordinator gets the points.
I suggest you call the hotel directly, add your name and rewards number to the reservation and check-in with her on the first day.
This way you get the points from the event coordinator's folio. If you can't check-in with her, I doubt you can get the points as
the rules state you have to be physically present to get the credit.
Yup... That's what they (consistently) say is the rule. And the online rules confirm it (the rules say the MR member must stay in the room).
It's a bummer, and I think it's a bad policy.
What does Marriott want? Our money or our body in their bed? I'm pretty confident they want our money, regardless of who is in that bed...
I'm hopeful they change this rule - sooner rather than later....