I'm at the Residents Inn in Mesa, AZ in a two bdroom suite. I have never been in a dirtier room with worse beds than these. Carpet filthy, beds broken down. Not what I expected. Anyone else experience lower standards at a Marriott Property? Is Marriott relaxing their quality every where?
I stayed at the marriott in San Antino TX. what a dump!!! Staff has a do not care attitude. Called down to front desk and told them I was unhappy with room because the wall paper was pealing off the wall. and the room was not clean, some one had used the toilet and not flushed it and she told me to flush it. She sail a lot of the rooms had bad wall paper so she could not give me another room. Stayed only one night, had planned to stay a week. I told the manager the next morning why I was checking out early and he didn't have a thing to say.
IAM GOING THROUGH THE SAME THING BUT WORSE AT THE REIDENCE INN IN DALLAS TEXAS THE ONE OFF N STEMMONS FRWY. WELL I HAVE BEEN STAYING HERE FOR A LITTLE OVER THREE MONTHS BRCAUSE MY DAUGHTER WAS BORN REALLY EARLEY 24 WEEKS WEIGHING 1 POUND 7 OUNCES SO MY INSURENCE IS PAYING FOR MY LODING . SO THE ASST. GENERAL MANGER IS THE RUDEST PERSON I HAVE EVER MET. WHAT HAPPENED TO CUSTOMER SERVICE IT JUST DOESNT HAPPEN ANYMORE. THE MAIDS TELL THEY DONT HAVE TO CHANGE MY SHEETS AND THEY NEVER CLEAN MY BATHROOMS OR KITCHEN IT HORRABLE. ALSO LAST WEEK THE MATAINCE MAN CAME TO MY ROOM 1 HOUR AFTER I CALLED THE OFFICE TO TELL THEM RVERYTHING IN MY REFRIDGERATOR WAS FROZEN SOLID SO WHEN HE CAME IN HERE HE SAID I AM GOING TO TURN IT OFF AND I SAID IF YOU DO THAT IT WILL RUIN ALL OF MY FOOD ( IT HAPPENED ANYWAY) THEN HAD THE NERVE TO TELL HIS BOSS HE NEVER SAID THAT. THEY TREAT ME DIFFRENT BECAUSE MY INSURENCE PAYS INSTEAD OF OUT OF POCKET WHICH DOESNT MAKE SINCE MONEY IS MONEY LAST TIME I CHECKED. I WILL NEVER STAY AT THIS HOTEL AGIAN . FRIDGE DOESNT WORK , STOVE WORKS HALF OF THE TIME , THE ROOM ARE DIRTY AND SMELL .
to the above that stayed at the San Antonio Marriott, there are 3 in San Antonio, we just stayed at the Marriott Plaza over the Memorial day holiday and we had no problems it is an older property but has the best swimming pool grounds in the city. that is why we always stay there.