room was never made. What can I do? They said that they would do it in about an hour. But we all need to take showers since we all were rained on. Then have to be at dinner at 5pm and it is across town. I know that I will never stay here again
I know this happens occassionally. It is angry-making. Of course there was a reason it happened and they should have explained it to you. Could have been sick staff, baseball team checked out late, etc. Springhill has a little less staff and promotes themselves as a longer stay. They can get up against a wall with situations like you describe every now and then. Their communications is the key to making it understandable for us. Didn't happen. Consider them again as a last choice of Marriotts unless they insulted you in the process.