Where have all the soft beds gone? I've been platinum for many years and over the past couple of years, all the nice soft beds have been replace by too-hard matrices. I can't sleep anymore! Which chain still has the soft beds? And if you can't devote one chain to soft matrices, why not several rooms in each hotel?
most full-line Marriott's I stay at have very soft mattresses. In fact, too soft for my liking. I think that mattress softness/stiffness is very sujective, but I find Westin "heavenly" beds to be my favorite.