3 Replies Latest reply: Oct 21, 2010 10:56 AM by tef6178 RSS

How do I lodge a formal complaint about billing practices at a Marriott Renaissance hotel?  Specifically, the hotel failed to honor the $25/night restaurant credit promised in the room rate details for the package I purchased.

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How do I lodge a formal complaint about billing practices at a Marriott Renaissance hotel? Specifically, the hotel failed to honor the $25/night restaurant credit promised in the room rate details for the package I purchased.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
San Juan, Puerto Rico

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