My wife and I spent the Christmas week at the Albany Marriott on business as well as visiting family in the area over the holidays. This was not our first time at this hotel.
As a Gold member, we were upgraded to the Concierge Level. Happily, the lounge was open during the holiday week. Previously the lounge had been closed Christmas through New Years.
Just after check in the toilet overflowed. Not the end of the earth as it has happened in our own house. As we were leaving for the day, I made a quick call to the front desk. Upon our return, not only the matter had been taken care of but there was a personal handwritten note of apology, a voice mail on the phone and a basket of fruit.
Everyone at the hotel treated us wonderfully during our stay. The entire staff, manager, front desk, and all support persons greated you with a warm hello, a smile and a welcome.
Planning our July 4th trip to the same area, we are planning another extended stay at this facility.
Our thanks to all.