What is the BEST way to get a response in regards to a very humiliating/disrespectful incident that happened at a Marriott Hotel in San Diego, by bad judgment of an employee to a guest? Want to make sure this incident never happens to another guest.
Without specifics, I'm not sure how to answer. But the first thing I would do is call Marriott (the number on the back of your rewards card) and let them know. I assume you are no longer at the hotel but I would call the manager there and give them all the details including the person's name or general description. If anything illegal happened, I'd report it to the local police. ProfChiara
I agree with Profcharia - get in contact ASAP with the General Manager of the property in question. I live in north San Diego county and can tell you categorically that the GMs of Marriott-branded properties in this area are good people attempting to do a good job. I am acqainted with most of the GMs and can tell you that they would appreciate reporting of the facts of any anomalies to them so they can deal with the issue. Remember, a manager cannot do anything about a problem unless she/he knows about it. I would politely ask for the name of the GM and then ask to be connected to her or him ---- or as an alternative (which I find more effective), as for his/her email address. Good luck! I have always found simply reporting the facts to work well and get results. And, often management will sincerely thank you.