Unless you checked in when she was there, no points will be awarded. See Marriott Rewards Terms and Conditions under Earning Points paragraph 6:
"No other person except the Member may earn Points for his/her Membership Account. Points for a room shared by two Rewards Program Members will only be awarded to one Rewards Program Member."
Your name has to be present. Some people put it under their name but add a second person's name during check-in. That way either person can check-in and I think you will earn those points for the stay as well.
You are also unlikely to get night credits / points if you book multiple rooms for the family with your CC. You are only entitled to nights credits towards status for 'personal' nights, however, some hotels will amalgamate the invoice and give you Rewards credit for all the rooms spending.
I was present both stays. My daughter joined me a day later on the first stay. During the 2nd stay I booked an additional room. My daughter is a Ritz-Carlton rewards member. She received rewards points... and I did not. I called the Platinum hotline and they said they'd take care of it. I have yet to see any points. I also have yet to receive a response as to why not. Now I have to call again. Now I'm thinking I'm probably better off moving to the RC program.
My experience is that I try to have an issue resolved and it seems to be impossible and then I find the right person and it is wonderful. Hope you find that wonderful person and your problems go away
I traveled with a friend some time ago and I earned points but they got the credit. Worse, Marriott put their Rewards number into my account and they continued to get points for my stays. I called and they had them sign paperwork to transfer the points to me and it was done. They told me that was the easiest way. No problems since.
Thank you so much for the sentiments, Californian. And, wow.... I cannot believe how messed up that is. You know it's true.... there's always someone worse off. lol
Thank you for the hint. I am going to call the front desk, directly, and stop messing around with the hotline.
I have had similiar problems when sharing a room. Even if I book the room, and add a 2nd person in case they arrive before me, if they infact do arrive before me, and give them a CC, and then I give them a CC afterwards, for some reason they charge the 1st CC, even when a 2nd is given to them.
Could this be the problem? If your daughter checked in first using her CC, even though you made the reservation and paid for it, its looking at the first CC.
When this has happened I have had to deal directly with the property to get the charges on my card, and off the other person. The rewards have always ended up on my account though, I think because of my platinum status. The other folks don't have accounts, or if they do, they are relatively inactive.
interested in hearing the outcome, as I have never yet figured out how to make sure the first CC presented to checkin will not be used, when another one is provided later. Has happened many time over the years, and is very embarrassing when the person with me is a guest and I find out after the trip that charges are appearing on their CC.
Problem is they won't check the guests in if you have not arrived first without the CC for the incidental expenses, but then they appear unable to manage the multiple card scenario. Probably only 1 field in the computer system for processing, even if the front desk has multiple fields to enter in, so its processing using the first card.
Had another interesting experience this weekend. Went to check in and they did not have my reservation in the system. When I logged into my account, it was there, so I printed it off and took it to the front desk to make sure I wasn't charged twice. They took a copy and said they needed to have it for the auditors. I was surprised that something like that would need to go to audit. Also surprised that it did not show up in the system under my name or marriott rewards number in their view, but was under my marriott rewards account when I logged in???
I have had it happen when they had a higher price than I had and was on the computer. I had printed the confirmation and only bacause of that did they honor the price. That hotel, San Juan Marriott, Costa Rica, also advertised free airport transportation but then charged me. I had contacted them to be sure that the transportation would be available when I got in. They took that as I wanted a private car. That was harder to get taken off. One has to be careful even at a Marriott.
Tampa property did the same with transporation. They advertised it on the website but did not provide it. They said cause I arrived to late, but a friend arrived much earlier, and also was not provided transportation and instead was told none was included, and not being a marriott member much less platinum did not question the answer.
Don't know if the website is out of date, or if properties are making their own decisions, or both, but I have started asking properties upfront, if it is something I am counting on, or part of my decision of which property to use.
Unless the stays were booked under your daughter's name, you should have received the points for those stays especially the first stay when you were their initially. I'm not sure which Ritz Carlton you stayed at, but not all of them belong to Marriott from what I understand. It sounds like the one you stayed at should though from what you are telling us.
Did you daughter get credit for the second stay when she checked in? Don't think this is possible, unless the initial reservation had your daughter's name, but can she check to see if she might have received points for both stays? I'm not sure how long are the wait times when you call them for reward issues, but you can go into your account overview and submit a missing stays form to them for review.