I wanted to surprise my parents and decided I would pickup the bill for their two nights booked at the Townelpace Suites in Fredericksburg Virginia. I signed the Credit card pre-authorisation and faxed it to the hotel. 1 night before their arrival I called the hotel to confirm all was ok and that I would be charged for the hotel room not my parent's.
Well of course this hotel screwed the whole thing up and charged my parent's for both nights. I called the hotel and explained what happened, so they charged my credit card but never refunded my parent's. I called again, explained what happened and they charged me 3 nights??? why I do not know, and left the charge on my parent's card.
I called again, they refunded me the extra night and refunded my parent's 1 of the two nights. I called again, to refund my parent's 1 night and got an email from the manager of how sorry he was but they did nothing wrong?@$%#$. I am going to lose it.....
The staff and management at the Towneplace suites in Fredericksburg are either the dumbest people I have ever spoken too or they really do not give a **** and are the laziest people I have ever met.
Please do yourself a favor and bypass the TownPlace Suites, Fredericksburg Virginia completely. What a disaster. Still waiting 2 months after the fact for a resolution.