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A lot of the problems with the new look in the "My Account" section could have been rectified with a series of focus groups with actual users of all stripes: power and otherwise. Now we've got a slightly awkward interface that seems not to meet our needs.
Anyone else feel that way?
I don't have a lot of information, as it is an online advisory group. A little over four years ago, Marriott asked if I would share my opinions on certain new ideas that they would consider bringing out. Occasionally they send me an online invitation to review something new and comment, then they send me a revised item to review, etc...
They reward me with points and/or a night's stay (1-5). It happens approx two or three times a year. The one that took the most reviews is the current first page of the sign-on to the web-site, and how the interleaving topic submenus should work.
Hope that helps.
He was already in the ether before I arrive on the scene, allegedly monitoring threads and occassionly responding.
I have read his threads in the historical postings which is very interesting. You can really see the changes, and growth that more active MI participants have gone through on this site. And there is some really great travel information buried in this old threads. Have tried to index some of it.