A bit of management attention needed here.
1. Did not receive a friendly greeting or acknowledgment of Platinum Status. Upgrade not provided.
2. Hot tub dirty. Lots of foam and foreign "stuff" floating in tub.
3. Towels in room small and rough. Kind of like the ones you got in college PE classes.
4. What happened to the breakfast buffet? Really miss that. I don't consider the Bistro an improvement, especially at the prices.