I'm continuing to have problems with posting of points. I checked out of the Venice courtyard on August 16, and when the points and night didn't appear within 3 days I knew they wouldn't based on past experience. A week later I called the Marriott PP line and they told me I had to contact the MR department. I did and was told to scan a copy of my hotel bill, which I immediately did. Still no points or night credited. Sigh!
Just another sign of the times with Marriott.
Things like this should not be happening to ANY CUSTOMER, let alone a PP member and Ambassador.
I'll be damned, if I am going to call the super secret, triple password, blood in PP "HOTLINE" (that is touted as the best they can offer after the regular Platinum status,) only to be told I have to call someone else to get a problem taken care of that THEY created.
ARE YOU SERIOUS ?
I must admit Professor that I have never been told that I had to contact another Marriott Rewards office or number when I called the Premier line. In five years of status they have never leftthe line except to call another location and or a hotel directly. In fact, often it's a three-way conversation with the PP person managing the call and staying on the line.
I'd say that you're getting the run-around but you know that--sorry.
I have problems with at least one night of posting each time I vacation at 5 or more properties in the US and I usually vacation three times a year. So problems with posting points at least three times ayear. All require a phone call, faxing of proof of stay, etc. New site does not show
how points were taken for certificates or free night certificates used. Dislike the new format. Does not allow printing
of all reservations on one page.
Yes, they do -- about one third of all European stays. At the same time, some European hotels have the points in the next day. I do find a correlation with overall hotel quality since prompt posting has always occurred at the Grand Flora, Athens Ledra and Ghent Marriott.
But even worse, this is the longest I've ever had since contacting Marriott for them not to have appeared. My hotel invoice is clear, stating my Rewards number and all other necessary info. I'm going to have to call them yet again...
Prof - I'm not sure if you scanned/faxed or scanned/e-mailed, but consider doing the e-mail if you hadn't. No chance of losing the fax!
I sent a missing stay request to email@example.com and the credit was received in three days.