good idea to try to change the focus. my guess is that most of us don't post the "good" experience because, quite frankly, that is just receiving what we have every right to expect. why be proud of that??? 'Exceptional" experiences should be touted, but happen very infrequently. I think the posting do reflect those rare occasions.
I agree, Jerry -- I always post my good experiences (see past posts on Athens Ledra, Ghent and Brussels Marriotts, Istanbul Polat, and Cairo Palace). My problem is lately I've been going to places where there aren't Marriotts. I'm in Venice till the 16th (not at the Marriott till the last night because it's at the airport), but hopefully that will be a nice experience.
I always enjoy your posts about experiences. After working hard at the libraries and history museum yesterday, I am going to spend today taking the vaporetto out to Torcello, Burano and Murano. Then back to work tomorrow.
Jerry, well put and well said. I guess we all suffer from the "ain't it awful" syndrome--some would call it piling on, when a post appears that resonates with an experience we've had.
Nonetheless, I hope that our constructive comments, good and bad, alert Marriott to potential and actual problems. In a corporation of this size I think we provide an enormous service in digging down when a problem surfaces or our treatment is less than stellar.
On the positive side, Marriott has for the most part, met or exceeded my expectations as a lodging provider over the last four decades. I hope that Marriott continues to move forward in this fast-changing, competitive environment in which we live.
Kudos to you Jerry for refocusing us here.
Before you stray too far from home, tell me a little about Burlington, Iowa. To the outsider, that type of location creates a fascinating image of the type of USA we know little, if anything of - a mix of small-town, intensely independent, likely location for Coen Bros films etc etc. When I was in Washington DC earlier this year, I found myself in conversation (in a Marriott bar) with a wholesale fish trader, who explained that there were only two States to which he'd never been: Iowa and Montana, and that he'd no intention of trying to rectify that omission?
Don't they like fish in that part of the world?
I'll reciprocate with a snapshot of my home town in UK.
Thanks for the question and especially the chance to "Share" with you some of my experiences. I will soon be headed to the UK, and may just need your help on some of my travel desires there.
Now about Burlington, Iowa! Great FF, run by GM Amy and a most professional staff. The town is on the Mississippi River, and is historic. You could imagine Mark Twain, spending time on the river there. It really has not changed a lot thru the years.
There is a Mid Western "Practiclity" about Burlington. Obviously, a great railroad and barge town, with a lot of "Work ethic". Beef and grain farms are close by as well as Catfish Bend Casino. The casino (I am not a gambler, or at least I never win!), is a gathering spot for all ages, there is a water park for all on the casino grounds.
Arkwright, there are are many very good dining places, not like Gordon Ramsey's in London, but very approprate for travelers. I had dinner two nights and a very comfortable upscale place called "Gators". They had a "Senior" selection and I found the grilled shrimp (5) with salad and mixed vegtables to be a bargain at $9 US! (I have paid more for a single bottle of water in Switzerland)
I will also share with you you would also really enjoy "Big Sky", Montana. In both of these states people are real, and enjoy their communities and their history, (John Wayne, was from Iowa). You may want to come and visit when either have their "State Fair's", you would find out a lot about America.
In closing, to me, this is what the Marriott Insiders is all about. It's a great feeling to share our great experiences with others. It's a "Random Act of Kindness" to me!
Many thanks for the time and effort you put into this reply. It is both graphic and informative. The idea that the rivers still exercise an important influence in terms of commerce and culture is a major cultural differentiator. In UK, it only happened(s) where the river gives access to a major sea-going port:e.g. London, Liverpool ad Glasgow; otherwise our rivers can barely accommodate a canal boat.
And, coincidentally, I then read than Iowa has started the 2012 Presidential Race. A low population; a small vote in your Electoral College; and yet there we are - the eyes of the politcal world are on it.
If I can offer any help in relation to your forthcoming trip, do ask. But I must confess that I don't visit Gordon Ramsay's restaurants very often.
Have a good week
Don't forget to send the picture of your home town!
Let me share with you that I have never seen Gordon Ramsey's TV show, but I have dined at one of his fine places in London (By the hospital). It was a great Valentine's Week dinner, one I will never forget. The food and service were very special and really genuine. I am going back in October.
Here are a couple of pictures from the wonderful event. The place seats about 35 and is very comfortable. Note entrance, and the Matre de, Jean Claude, who was most accomodating.