Versel and I just spoke with Andy and others at Marriott about the Insiders site, recent issues and so forth.
I only just noticed while on the call that Andy has posted on the Home Page (which I usually skip over) a new email (dated August 5) asking for ideas and contributions. Please go to it and respond if you have particular issues or questions (so far there have been 76 views but no responses).
The start-up for the new system is expected to be in late September. We suggested that Andy might want to post in the forum pages more regularly, rather than on the home page since i suspect I'm not the only one to skip right over it. While we'll have to wait a bit more to see it, the changes sound like they will be all to the good.
We also talked about some of the issues regarding negativity, Rewards, and so forth. They are listening (I know some of you may not believe that but it's true) and are working on ways to ensure better and more consistent customer service.
Off to Venice!
Many thanks ProfC,
As you say, the proof of the pudding will be in the eating!
I just hope that Italy (the modern incarnation, that is) still exists when you arrive. If things continue to move as far and as fast as they did last week, you might find yourself arriving at the old city state!