4 Replies Latest reply: Jul 23, 2011 11:24 AM by engineergirl RSS

Help-$100 'no upgrade when there is an upgrade' ?

engineergirl Platinum 1 Reviews
Currently Being Moderated

Hey folks...sorry to ask this as I know its been posted recently but I can't find it.

 

What's Marriott's responsibiity if a platinum upgrade is available but not offered (at least until after a bad experience on night one)?

Thanks!

  • Re: Help-$100 'no upgrade when there is an upgrade' ?
    shoeman1000 Platinum 4 Reviews
    Currently Being Moderated

    zero, none, nada, zip.  there is no guarantee of an upgrade that I am aware of.... based on the posts recently, Marriott would go broke paying off all of us that don't get upgraded.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Help-$100 'no upgrade when there is an upgrade' ?
    mikiegfla Platinum 4 Reviews
    Currently Being Moderated

    Shoeman1, you left one off - Zilch.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Help-$100 'no upgrade when there is an upgrade' ?
    nuhusker Platinum 2 Reviews
    Currently Being Moderated

    Engrgirl--you might be thinking about the guaranteed room type which if you don't get then there is compensation of $100, $50, or $25 depending on which type of hotel you're at.  But the terms and conditions specifically say:  The Room Type Guarantee does not cover room upgrades., but just remember that you CAN look forward to being upgraded to the best-available accomodations, suites excluded.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Help-$100 'no upgrade when there is an upgrade' ?
    engineergirl Platinum 1 Reviews
    Currently Being Moderated

    thanks, all.  I was confused (a state I seem to be spending a lot of time in these days and a sure sign vacation in two weeks is long overdue!)

    This week's full service told me no upgrades available--at all!  They stressed that when I checked in at 11 pm Tuesday night.  Miraculously, at 7 am Wed am, when I arrived at the front desk to insist on a room change due to a sleepless night in a moldy smelling, over air freshened room, a larger King room with a view on the same floor was found.

    I waited until later when I was not cranky (and after a glass of red wine--seeing a theme here on Insiders!) to ask the manager about the room thing.  She informed me she had not been working the night before so didn't know if what they told me was true.  Hello??

    She ended with "What is it,exactly, that you want me to do about this now?" in a somewhat snarky tone.  Seemed like a good time to walk away and deal with it another way, which I will do.

    It's almost a little surreal to me to feel as if I'm in the position anymore of 'selling' the front desk on upholding the loyalty deal.  I have 86 nights so far this year so the added workload is getting to me.  This coming week I'm in a Kimpton (who matched my status with no paperwork) because the local Boston Marriotts would not honor the govt rate even with rooms available, despite a request from the Platinum rewards folks.  We'll see how it goes....

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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