Engrgirl--you might be thinking about the guaranteed room type which if you don't get then there is compensation of $100, $50, or $25 depending on which type of hotel you're at. But the terms and conditions specifically say: The Room Type Guarantee does not cover room upgrades., but just remember that you CAN look forward to being upgraded to the best-available accomodations, suites excluded.
thanks, all. I was confused (a state I seem to be spending a lot of time in these days and a sure sign vacation in two weeks is long overdue!)
This week's full service told me no upgrades available--at all! They stressed that when I checked in at 11 pm Tuesday night. Miraculously, at 7 am Wed am, when I arrived at the front desk to insist on a room change due to a sleepless night in a moldy smelling, over air freshened room, a larger King room with a view on the same floor was found.
I waited until later when I was not cranky (and after a glass of red wine--seeing a theme here on Insiders!) to ask the manager about the room thing. She informed me she had not been working the night before so didn't know if what they told me was true. Hello??
She ended with "What is it,exactly, that you want me to do about this now?" in a somewhat snarky tone. Seemed like a good time to walk away and deal with it another way, which I will do.
It's almost a little surreal to me to feel as if I'm in the position anymore of 'selling' the front desk on upholding the loyalty deal. I have 86 nights so far this year so the added workload is getting to me. This coming week I'm in a Kimpton (who matched my status with no paperwork) because the local Boston Marriotts would not honor the govt rate even with rooms available, despite a request from the Platinum rewards folks. We'll see how it goes....