12 Replies Latest reply: Jan 2, 2013 1:16 PM by GemPrincess RSS

Shut out on a 48 hour Premier Guarntee

fewood Platinum
Currently Being Moderated

I attempted to make reservations in Green Bay for 7/26 through 7/28, and despite the fact that it was seven days ahead of the check in date, I was denied a room despite my Platinum Premier level membership.  I called the reservation line and customer service and got no satisifaction.  The best part is, I successfully booked a room with Hampton on line while on hold with Marriott customer service.

Moving my business to Hilton going forward

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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