Most of us stay at Marriott because of a varity of reasons, I enjoy the top level so that I can get a room when accomodations are sparce. I stayed 19 nights at ExecStay and received a lously 2500 points. No credit for the nights stayed, and no points for the dollars spent. Marriotts web site claims you receive 1 night credit for every three stayed. I called and emailed but to no avail. So I am telling everyone I know, and that number is in the hundreds of Marriott users. I am with the government and we all travel together, hundred at a time. ExecStay will never be on my list again......
I've never liked the policy of 1/2 points (Residence & TownePlace) and 1/4 points (ExecuStay). In my opinion, the purpose of a program is to reward loyalty. What's more loyal than an extended stay? In my opinion, it should be based on nights and revenue and not depend on the property.
If you still have your invoice/folio, you should be able to submit it following the missing stay process found on this page:
I can well understand your frustration. The answer I was given a few years ago when, like you, I raised the issue with Marriott Intl was that the "no nights credited" policy existed to protect the "distinctive brand identities" of the various types of hotel. No-one cared to elucidate any further. You might like to note, however, that subsequently - at least in Europe and Asia - the policy has been modified so as to allow 1 night in every 3 to count towards one's annual total and to generate points.
"the "no nights credited" policy existed to protect the "distinctive brand identities" of the various types of hotel. No-one cared to elucidate any further."
Thanks, Arkwright for providing this quotation from Marriott. It has to be one of the most confusing non-answers I've ever heard. I completely agree that long-term stays definitely display brand loyalty and should be rewarded accordingly.
Before I was traveling internationally so much, I often stayed at Residence Inns, but once I got to Gold status I stopped doing so. It was often cheaper (though usually not nearly as pleasant) to stay at Fairfield Inns, where you get full points and nights counted.
I agree with both Versel and SS. It should be the same for all Marriott properties. I loved Residence Inns and would in many cases prefer it even for short-term stays because of the surroundings (again, in many cases, not all), the spaciousness, the kitchen, etc. But I won't with the point system being what it is.