Archived Content:

This content may no longer be relevant and is available for reference only. Visit Archive FAQs for more details.

6 Replies Latest reply: Jun 28, 2011 8:39 PM by swampyankee RSS

Marriott Reward Promotions need to be fixed...

ajv1976 Platinum
Currently Being Moderated

As a loyal Marriott Reward member since 2002, I have always been pleased with the various promotions that Marriott has offered.  Over the past year, I have been traveling a lot more (130+) nights per year so I'm new to the Platinum Premier status with Marriott.  My complaint is that Marriott promotions generally require 25 nights to get the max promotion benefit which can be a challenge for most but for those individuals who stay on average 3-5 nights per week with Marriott the challenge/promotion is completed within 1-2 months.  Taking this into consideration, I'm now left wondering if it really makes sense to stay the additional nights at Marriott Hotels after the promotion is completed?  Yes, I understand that I'll still get points as though it's a normal stay but there is no "added benefit or additional bonus points" so perhaps, it makes more sense to stay with another hotel chain so you can have upgraded status with them and participate in their challenges as well...I have contacted Marriott Rewards about my concerns over the past few months only to be told that they could not do or offer me anything and that I should write to the corporate office with my concerns.

 

In my mind, Marriott should consider changing the challenges/promotions to be a set number of nights equals X amount of points then for any additional nights stayed you earn say 3,000 points per night with no cap on the maximum.  This will prevent loyal members from going to the competition.  Take the two promotions so far this year; the spring promotion was 35,000 points for the first 20 nights and then 15,000 if you stayed an additional 5 nights (basically 3,000 per night for the last five nights).  During the three month promotion, I stayed a total of 42 nights.  So there were 17 nights that I could have stayed at Hilton or Starwood property and earned additional rewards and status with them.  If Marriott would have set the promotion up to be 35,000 points for the first 20 nights and then 3,000 points for any night above the 20 nights it would be a no brainer to continue to stay with Marriott.  The summer promotion is 10,000 points less than the spring promotion for the same amount of nights not sure why it’s 10,000 points less?  Based on the design of the promotion, it only makes sense to stay the necessary 25 nights and then take my additional nights to another chain.

 

I’m interested in your thoughts, please share your comments with me; I'm trying to see if anyone else has any other ideas or reasons why one would continue to stay with Marriott once the maximum nights per promotion are hit?  I'm on pace for about 150 nights this year and strongly considering using another hotel chain in addition to Marriott since the point promotions don't seem to benefit guests who stay more than 25 nights per promotion with them. Obviously this was not a concern in the past when I only stayed 75-90 nights a year but now that I’m staying a lot more the promotions don’t seem to value and reward loyal guests who stay over 100+ nights a year in a Marriott property.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Marriott Reward Promotions need to be fixed...
    shoeman1000 Platinum 4 Reviews
    Currently Being Moderated

    If blind loyalty isn't your thing it is my opinion that you should split your stays between 2 chains.  Where it is virtually impossible to achieve the highest status on 2 separate airlines, many of us are able to do so with hotels.  I cannot see any path to getting additional "free stuff" for nights stayed.  Actually, don't be surprised if megabonus continues to get smaller as the occupancy rates go up.  That's my opinion.

     

    safe travels

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Marriott Reward Promotions need to be fixed...
    profchiara Alumni Steward Silver 3 Reviews
    Currently Being Moderated

    I agree with Shoeman.  Once you've achieved your rollover max, the only thing to be gained by still staying at Marriotts are the points and the perks (where they exist).  If you can get more from another hotel program, I'd say go for two.

    ProfChiara

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Marriott Reward Promotions need to be fixed...
    versel Alumni Steward Platinum
    Currently Being Moderated

    I'd have to agree here. I've often thought it should be something like "earn 2000 bonus points per night with a minimum of 15 nights (no max)". I'd imagine quite a few people meet their maximum point value and go elsewhere.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Marriott Reward Promotions need to be fixed...
    versel Alumni Steward Platinum
    Currently Being Moderated

    While we're on the subject, I'm sure the promotion that's tied to VISA usage (I think usually Fall Megabonus) drives people away as well. Although I sympathized with others, it never used to bother me all that much because I always used my Marriott card. Now that my employer is requiring a corporate AmEx for all expenses, I guess I'm out of luck.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Marriott Reward Promotions need to be fixed...
    stevew Platinum
    Currently Being Moderated

    This takes us back to "Should there be something beyond Platinum". Many responding here have probably already renewed Platinum for next year. THis leaves the 2nd half of the year to pick up Diamond at Hilton. What is Marriott going to do to keep the real frequent traveler.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Marriott Reward Promotions need to be fixed...
    swampyankee Platinum
    Currently Being Moderated

    It is just a few days before July 1, and I am over 180 days at Marriotts this year (this includes my rollover nights)

    I have been asking myself the same question. I dont see the benifit when I go to use my points either, Platinum Premier is not given the status I would expect. Unfortunatley, as one of Marriotts best and loyal customers, I am contemplating jumping over to the other side

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

More Like This

  • Retrieving data ...