7 Replies Latest reply: Jun 22, 2011 3:25 PM by anadyr RSS

(Airlines can't get no) Satisfaction

Alumni Steward Platinum 8 Reviews
Currently Being Moderated

Not suprisingly, airlines as a whole are sinking in terms of customer satisfaction while Hilton, for the third in a row, topped the charts with a score of 80.  This article mentions that Marriott and Starwood were a point behind at 79.

  • Re: (Airlines can't get no) Satisfaction
    shoeman1000 Platinum 4 Reviews
    Currently Being Moderated

    Saw that in USA Today.  Pretty hard to be popular when you are killing people with baggage charges, etc.     The other interesting aspect was that the higher-end the hotel, the better chance you were pleased.  I guess money can buy some happiness after all.......

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: (Airlines can't get no) Satisfaction
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    So true, but as you and I know the airlines are in a quandry (of their own making) in that they depend on the business, higher paying traveler for revenue.  Now flying as a mode of transportation has become little more than a crosstown bus adventure for everyone.  Being in a shorter security line helps,but crowding on the plane and fewer flights and less chance of an upgrade make the whole thing less desirable.

     

    As for hotels the study confirmed reality--higher end means just that.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: (Airlines can't get no) Satisfaction
    shoeman1000 Platinum 4 Reviews
    Currently Being Moderated

    well said.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: (Airlines can't get no) Satisfaction
    mikiegfla Platinum 4 Reviews
    Currently Being Moderated

    Those "fees" earned the industry an extra $5b in 2010, so that's nothing to sneeze at.

     

    I'm looking forward to a new NBC retro-show this fall called Pan Am. It's about a stewardess in the 60's played by Christina Ricci.

     

    The promos I have seen are interesting but the computer generated graphics of a 707 pulling up to the JFK World Port didn't look terribly real to me.

     

    I'm sure it will be a one season series but sit back, relax and see what the golden age of flying was all about.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: (Airlines can't get no) Satisfaction
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    Ah yes, Pan AM;  Clipper Clubs, First Class at JFK and SFO, Chateaubriand carved expertly seatside en route to Europe, fine Champagne poured exndlessly by multi-lingual attendants, etc.

     

    Juan Trippe set the standard for airlines and we've been lowering it every since, IMHO.

     

    Here is a way to relive the glory days.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: (Airlines can't get no) Satisfaction
    nuhusker Platinum 2 Reviews
    Currently Being Moderated

    NBC...isn't that the same network that can't get the Pledge of Allegiance right?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: (Airlines can't get no) Satisfaction
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    The very same one!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

More Like This

  • Retrieving data ...