Not suprisingly, airlines as a whole are sinking in terms of customer satisfaction while Hilton, for the third in a row, topped the charts with a score of 80. This article mentions that Marriott and Starwood were a point behind at 79.
So true, but as you and I know the airlines are in a quandry (of their own making) in that they depend on the business, higher paying traveler for revenue. Now flying as a mode of transportation has become little more than a crosstown bus adventure for everyone. Being in a shorter security line helps,but crowding on the plane and fewer flights and less chance of an upgrade make the whole thing less desirable.
As for hotels the study confirmed reality--higher end means just that.
Those "fees" earned the industry an extra $5b in 2010, so that's nothing to sneeze at.
I'm looking forward to a new NBC retro-show this fall called Pan Am. It's about a stewardess in the 60's played by Christina Ricci.
The promos I have seen are interesting but the computer generated graphics of a 707 pulling up to the JFK World Port didn't look terribly real to me.
I'm sure it will be a one season series but sit back, relax and see what the golden age of flying was all about.
Ah yes, Pan AM; Clipper Clubs, First Class at JFK and SFO, Chateaubriand carved expertly seatside en route to Europe, fine Champagne poured exndlessly by multi-lingual attendants, etc.
Juan Trippe set the standard for airlines and we've been lowering it every since, IMHO.