3 Replies Latest reply: Jun 21, 2011 7:29 PM by spurfan RSS

Beware of Marriott Laguna Cliffs in Dana Point

ltbarry Member
Currently Being Moderated

The property at Dana Point, CA - the Laguna Cliffs Marriott seems to have an issue with patrons walking off and not paying for their drinks.  As a result the rest of us must pay when we order.  As a long time and senior corporate user of the Marriott chain, I find the development a bit disturbing.  My visit to the Marriott resort in Waikiki last week revealed a far more trusting environment.  I concerned about returning to the Dana Point property!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Dana Point, California, USA Marriott Hotels & Resorts Laguna Cliffs Marriott Resort & Spa
  • Re: Beware of Marriott Laguna Cliffs in Dana Point
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    Did the bartender actually tell you this was the case?  In most Concierge Lounges it is really an honor system--and often not as honorable as it should be!  But moist places, if you sit at the bar or in the lounge area (not the Concierge Lounge) you are entitled to drink first and pay later.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Beware of Marriott Laguna Cliffs in Dana Point
    tef6178 Platinum 8 Reviews
    Currently Being Moderated

    I've been to many a lounge where I am asked for a credit card or my room number when a drink has been placed in front of me (do you want to run a tab, sir?). I realize there are issues where some folks 'walk off' without properly accounting for their tabs. It's more of an issue when the hotel lounge is packed and jumping.

     

    I don't really have a problem with a hotelier trying to insure they are paid for their drinks by properly asking me a question. If they rudely approach the issue, that's a problem. I can't say that's what I encounter. If rudeness is what you had to deal with, then the GM should be informed to address it.

     

    Bottoms up!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Beware of Marriott Laguna Cliffs in Dana Point
    spurfan Platinum
    Currently Being Moderated

    Your headline is a little bit strong considering your complaint.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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